Field Service Engineer

Field Service Engineer - Packaging Technology
Leading Global Packaging Solutions Provider
About Our Client: Our client is a global leader in process and packaging technology, with a presence across nearly 20 countries. They develop intelligent and sustainable technologies for the pharmaceutical and food industries, ensuring that people worldwide receive high-quality medications and safely packaged food.
The Role: As a Field Service Engineer, you will join a global service organisation committed to delivering excellent customer support and contributing to the profitable growth of their clients in the pharmaceutical and food sectors.
Key Responsibilities:

• Install, commission, and maintain new packaging lines to meet agreed specifications
  
• Conduct site acceptance tests and troubleshoot equipment issues across secondary packaging equipment
  
• Provide customer training on routine maintenance and operation of packaging equipment
  
• Resolve electrical, mechanical, and software issues, identifying root causes
  
• Liaise with the engineering team when necessary for complex problem-solving
  
• Manage customer expectations and provide detailed reporting following site visits
  
• Support product trials and work efficiently to minimize downtime
  
• Engage in ongoing product training to stay current with the latest equipment developments
  Required Qualifications:
  
• Experience in field service, preferably in packaging engineering
  
• Qualifications in Mechatronics, mechanical or electrical engineering
  
• Understanding of FMCG & GMP manufacturing industry
  
• Proficiency in electrical, mechanical, and software engineering
  
• Knowledge of modern and legacy control systems
  
• Experience with high-speed packaging machine adjustment and optimization
  
• Understanding of PLC theory and implementation (e.g., RsLogix, Simatic Step7)
  Essential Skills:
  
• Commercial awareness with ability to identify business opportunities
  
• Strong customer service orientation
  
• Excellent prioritization skills to meet challenging deadlines
  
• Willingness to travel and work remotely
  
• Full driving license
  What's On Offer:
  
• Competitive salary
  
• 25 days holiday per year plus public holidays
  
• Staff discount scheme with access to company benefits
  
• Medical cash plan
  
• Life Assurance (7 x annual salary)
  
• Income protection
  
• Opportunity to gain experience within a global industry leader
  
• Supportive and collaborative work environment
  
• Professional development opportunities
  If you're an experienced engineer looking to advance your career with a market leader in packaging technology, we want to hear from you.
  Apply now through Lynx Recruitment - your pathway to exceptional engineering opportunities