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Tech L1 Support

Geek+
Warrington
3 weeks ago
Applications closed

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HR - EMEA Region | Robotics, AMR, logistic solutions for picking, sorting & moving️

Geek+ is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutionsfor warehouse and factory operations.
With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety… these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries.
Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automated and intelligent supply chain globally.
We are a fast-growing team of young professionals. For our office in UK, we are looking for full time

Tech L1 Support (m/f/d) .
Responsibility
Fluent English and Mandarin, both in written and oral, to communicate with customers and colleagues
Be responsible for Geek+ System and Customers, provide quick responses and solutions
Record all events in SS ticket system
According to the impact and severity, be able to prioritize events and escalate issues
Assist Tech L2 Support in PROD issues
Assist Hardware Support and other teams in PROD issues
Document and maintenance system knowledge for team internally
Required Skill and Capability
Computer Science or related major
At least 1 year’s experience in IT support and services, warehousing experience is preferred
Excellent In Database SQL, crystal report experience is preferred
Basic IT knowledge in Linux, network and database performance
Be patient and good at analyzing situations in customer sites
Self-driven, customer-focused, striving to achieve customer success
Seniority level

Seniority level Entry level
Employment type

Employment type Full-time
Job function

Job function Engineering and Information Technology
Industries Automation Machinery Manufacturing and Robotics Engineering
Referrals increase your chances of interviewing at Geek+ by 2x
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