Geek+ is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutionsfor warehouse and factory operations.
With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety… these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries.
Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automated and intelligent supply chain globally.
We are a fast-growing team of young professionals. For our office in UK, we are looking for full timeTech L1 Support (m/f/d).
Responsibility
- Fluent English and Mandarin, both in written and oral, to communicate with customers and colleagues
- Be responsible for Geek+ System and Customers, provide quick responses and solutions
- Record all events in SS ticket system
- According to the impact and severity, be able to prioritize events and escalate issues
- Assist Tech L2 Support in PROD issues
- Assist Hardware Support and other teams in PROD issues
- Document and maintenance system knowledge for team internally
Required Skill and Capability
- Computer Science or related major
- At least 1 year’s experience in IT support and services, warehousing experience is preferred
- Excellent In Database SQL, crystal report experience is preferred
- Basic IT knowledge in Linux, network and database performance
- Be patient and good at analyzing situations in customer sites
- Self-driven, customer-focused, striving to achieve customer success
