Regional Product Specialist
Home-based covering South Wales, Home Counties incl East Anglia.
About Us
Part of a long-established group, is a market-leading supplier of valves and control products to the process, water, bio-pharmaceutical and semiconductor industries.
Our British subsidiary comprises Internal and External Sales, Admin and Marketing teams who work alongside the factories overseas to service the GB market.
We are now looking for a Regional Product Specialist to join our Internal Customer Support Team on a permanent, full-time basis.
The Benefits

• Salary of £45,000 - £55,000 per annum DOE
  
• OTE Bonus of up to 20% of annual gross salary
  
• Private health cover and company-sponsored auto-enrolment pension
  
• Employee Life cover
  
• 20 days holiday plus bank holidays (increasing with service)
  
• Fully Expensed company car
  This is a fantastic opportunity for an individual with strong technical and customer service skills to enhance a rewarding career with a well-established market-leading organisation.
  You will have the chance to join our forward-thinking company, where we put our employees at the heart of everything we do. We will invest in you and give you all the tools you need to succeed, ensuring you become a valued member of our team. We encourage personal and professional development and even offer in-house and external training across a wide range of products and applications.
  Title of the position
  Product Specialist covering South Wales, Home Counties incl East Anglia.
  Department
  External Sales
  Location
  Home Office
  Reports to
  Managing Director and UK Sales Manager
  Overall responsibility
  To maintain and extend a customer database (CRM) of contacts within a defined area of the markets that the company operates within. To visit customers premises and provide customers with information and support relating to products and associated applications. To generate enquiries for and progress quotations made to customers for products and services. To pursue sales growth with customers to agreed targets. To pursue sales growth to agreed targets and ensure the region meets its expectations and full potential. To provide support to customers for training where required. To work with the internal Sales Team and interface with staff of the group. To support the Finance department in managing credit control and customer liaison. To provide support to all levels of management as necessary.
  Key areas of responsibility
  
  • External customer support, contact and service for a defined region or customer set.
    
  • Evaluate customer applications and generate enquiries.
    
  • To progress quotations and convert them into customer orders.
    
  • Handle all customer issues promptly.
    
  • Handle all verbal and written communications with customers, staff and management professionally and courteously.
    
  • Record all activities as instructed in the company CRM system (Customer Relationship Management)
    
  • Maintain physical customer records in a logical and tidy manner.
    
  • Attend trade shows and exhibitions as required.
    
  • Attend overseas training and meetings as required.
    Consults with
    
  • Customer Support Team
    
  • Accounts Department
    
  • Employees
    
  • All levels of management
    Term of employment
    Permanent
    Qualifications
    
  • Strong sense of customer service skills
    
  • Technical experience and knowledge of valves and applications
    
  • To be highly motivated with good organisational skills
    Ability to interact with all levels of staff and management.
    
  • Can work in a team and as an individual and be a self-starter.
    
  • Excellent verbal and written communication skills
    
  • Proficiency in IT, including CRM and ERP systems, Microsoft Word, Excel, MS Teams and Outlook