Outbound Manager

Department: Warehouse

Hours/Shifts: 40hrs per week (Apply online only) Monday to Friday

Salary: £40,000 to £45,000 (salary dependent on experience)

Ourbound Manager Job Purpose:

Plan and expedite the effective and efficient control of the warehouse and despatch operations (i.e. pick, pack and despatch activities but not physical distribution) within in a shift environment in line with budgetary targets and within corporate guidelines.

Key Accountabilities for the Outbound Manager

• Ensure that labour cost of Outbound activities as described in the budget template fall within targeted costs (agreed cost per line/unit) through the implementation of robust control mechanisms.
  
  
• Ensure specific warehouse overheads are contained within the monthly budgetary limits
  
  
• Ensure compliance to contractual requirements through the achievement of specific KPIs
  
  
• Take corrective action to ensure that product damages, customer order shortages and pick errors are kept within agreed levels.
  
  
• Align and maintain the outbound delivery schedule with the transportation schedule.
  
  
• Monitor productivity performance and agreed KPIs with the Warehouse Operations Manager and ensure targets are met or exceeded
  
  
• Implement warehouse optimisation activities as directed by the Warehouse Operations Manager to reduce Outbound costs and maximise productivity; monitors performance against agreed targets and re-adjusts plans for continuous improvement
  
  
• Manage Data Management clerk to maximise warehouse footprint and stock quantity at pick face with optimum product location.
  
  
• Prepare and maintain a staffing plan ensuring properly trained cover for holidays, sickness and absence
  
  
• Investigate customer services issues, provides prompt feedback and implement remedial actions to prevent similar issues
  
  
• Manage the Automat Engineer to maximise automation efficiency.
  
  
• Maintain all inventory management procedures related to Goods out processes in line with company guidelines, working in partnership with the Inventory and Inbound Managers.
  
  
• Ensure the department meets all Health & Safetey requirements and Direct Reports are aware of their responsibilities.
  
  
• Ensure compliance to standard operating procedures
  
  
• Take appropriate steps to maintain investors in people accreditation, agreeing clear objectives for direct reports and monitoring performance through annual appraisal process as per company guidelines.
  
  
• Take responsibility for all areas of people management for direct reports including coaching and nurturing talent and motivating the team through effective leadership
  
  
• Provide coaching and guidance to colleagues in areas of responsibility
  
  
• Work closely with management colleagues to drive efficiencies across the Service Centre promoting a culture of continuous improvement
  
  Competencies for the Outbound Manager
  
  Coaching – Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
  
  
• Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
  
  
• Customer Focus – Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
  
  
• Information Monitoring – Setting up ongoing procedures to collect and review information needed to manage an organisation or ongoing activities within it.
  
  
• Managing Conflict – Dealing effectively with others in an antagonistic situation; using appropriate inter-personal styles and methods to reduce tension or conflict between two or more people.
  
  
• Stress Tolerance – Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others in the organisation.
  
  
• Technical/Professional Knowledge – Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
  
  
• Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
  
  Outbound Manager Knowledge, Skills and Experience Required :
  
  Experience of managing managers as direct reports
  
  Key Dimensions:
  
  

• Direct Reports
  
  
• Departmental costs
  
  Key Working Relationships:
  
  
• Service Centre management and colleagues
  
  
• Regional personnel
  
  
• External customers
  
  Level of Decision Making:
  
  
• Make recommendations for the improvement of processes and procedures
  
  
• Implementation of corporate processes and procedures in a consistent manner in line with company requirements
  
  
• Make recommendations for improvements in area of responsibility
  
  
• Working with management colleagues to develop a culture of continuous improvement across the service centre and making recommendations to Service Centre Manager
  
  Additional Information:
  
  
• All management roles within the Service Centre will need to be “on call” for emergency orders
  
  
• All management roles within the Service Centre will need to participate a weekend working rota
  
  As Part of Cencora, Alliance Healthcare is a leading pharmaceutical wholesaler distributor in the UK. Supplying medical and healthcare products, serving over 17,000 pharmacies, hospitals and dispensing doctors throughout the UK. Founded as UniChem in 1938, we have a vast amount of history and experience in this sector.
  
  At Alliance Healthcare UK, our vision is to create a diverse and inclusive culture where we value all team members, enabling greater collaboration and innovation and inspiring us to help people across the UK lead healthier and happier lives