Manpower are currently looking for an On-site Enterprise Scheduling Co-ordinator (self-employed) based in Cambridge
Our client inspires and supports discoveries that advance the quality of life. They provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables. applications and expertise. Our client enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us.
They are collaborating with a leading pharmaceutical company based in the UK and are currently seeking a qualified individual for the crucial position of on-site Enterprise Scheduling Coordinator. This role involves efficiently managing vendor engineers (third party/subcontractor) for on-site maintenance tasks, as well as maintaining and updating a comprehensive schedule of services to ensure optimal customer satisfaction levels.
In this position, the candidate is committed to provide exceptional customer satisfaction at a fast-paced pharmaceutical site. This includes effectively planning and scheduling engineers for onsite maintenance, managing and updating service plans, building strong customer relationships, coordinating engineer visits, and performing various administrative duties. Additionally, we monitor performance metrics, answer customer queries, manage customer assets, run reports, schedule inductions and training, supervise costs, and solve complex problems involving multiple departments.
Your main responsibilities will be:
Represent our client by delivering high levels of customer satisfaction in a dynamic, fast paced site.
Initiate Engineers visits: Meet & Greet (check for PPE/Certification/RAMS/PTW etc…)
Effective planning, scheduling, and escort of engineers for onsite maintenance activities.
Manage and update scheduled services plan, ensuring successful completion of services, and responding to breakdown repair requests.
Build successful customer relationships, prioritizing customer requirements and keeping customer informed of any scheduling or any activity changes.
Own the overall support delivery and act as a first point of contact for contract, customer, external and internal queries.
Coordinate and plan visits of engineers to ensure a successful completion of service.
Perform administrative duties such as quotation requests, purchase orders, balancing costs, logistics management and service orders.
Monitor performance metrics ensuring maintenance and repair are completed within the timeframe agreed with customer.
Answer various queries over phone, emails or directly on site.
Manage customer assets, ensuring inventories are accurate, clear and clean.
Run various reports and keep information updated in on the computer systems
Schedule inductions and any relevant onsite training for third-party vendor(s).
Supervise monthly costs and present financial reporting to the customer.
Solve a broad range of problems varying in complexity, involving multi-departments.
Qualifications section
We are looking for a motivated individual with the following background:
Experience in an administrative, scheduling or customer-oriented position
A university degree in a Life Science or Technical Degree would be an advantage.
Full proficiency in English language.
A background/previous experience working in a laboratory environment and GMP would be a strong plus.
On a personal level, you are autonomous, customer focused and a team player. You have great interpersonal and communication skills to interact with many internal and external partners. You show a real can-do attitude and you like help others and solve problems. You have also strong planning, organisational and time management skills.
This is an ongoing position with an immediate start working on a self-employed basis 8am - 5pm Monday - Friday paying £18 - £20 per hour depending on experience
