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Director Of Operations at UK Clinical Pharmacy Association Limited We’re seeking a dynamic, creative Member Engagement Manager to lead how we connect with our community and share our story. As a new role, this is a rare opportunity to shape strategy, bring bold ideas to life, and make a real impact. You’ll need to work independently, think innovatively, and keep the team connected to ensure an integrated, collaborative approach.
£40-45,000 per annum, pro rata or equivalent day rate, depending on experience
Reporting to
Chief Executive Officer
Staff reporting
None
Location
Remote/from home
ASAP
This is a 12-month fixed term position in the first instance, for 30 hours per week (subject to negotiation and review), during usual office hours and working remotely.
Occasional travel to, and attendance at, face-to-face events in the UK will be required.
A laptop and monitor can be provided.
The post-holder will not be employed directly by UKCPA but will be engaged as a freelancer / contractor / consultant.
ABOUT US
The UK Clinical Pharmacy Association (UKCPA) is a membership association which unites the clinical pharmacy community, with members from a broad range of specialties, professions and sectors. Through post-registration education and training, support and development opportunities, we enable the delivery of outstanding pharmaceutical care, ensuring that patients receive the best possible outcome from their medicines.
Our members share their expertise, resources and best practice. Our community is supportive, stimulating and inspiring, offering opportunities to explore, learn and flourish.
WHAT WE’RE LOOKING FOR
We are seeking a dynamic and creative Member Engagement Manager to drive connection, engagement, and communication across our community. This is a new role for our organisation, offering a unique opportunity for the right person to make a meaningful impact.
You’ll be at the heart of how we engage with members and how they engage with us, how we tell our story, and how we highlight the incredible work being done across our community. We are open to exploring innovative and creative strategies to achieve our goals, and we welcome someone who brings experience, insight, and new ideas.
You’ll need to be highly self-motivated and able to work independently. At the same time, you’ll play a key role in keeping the team informed and aligned, ensuring your work contributes to an integrated, cohesive approach across the organisation.
This role spans the full spectrum of member engagement—from shaping strategy and creating impactful content, to supporting events, managing logistics, and handling day-to-day admin. As part of a small, hands-on team, you'll need to be comfortable working at both a creative and practical level to bring plans to life and keep things running smoothly.
RESPONSIBILITIES
Content creation & communications
o Craft clear, compelling, and on-brand content for newsletters, websites, reports, social media, and other channels.
o Develop messaging and campaigns that articulate the value of membership.
o Write stories that spotlight our impact, initiatives, and people.
o Work across our team to identify opportunities to create and repurpose content in a variety of ways.
o Design and execute strategies to increase visibility and engagement.
o Manage social media channels with a strategic and engaging voice.
o Analyse engagement metrics and adjust strategies to optimise impact.
o See your content come to life through communications with members, uploading content to websites, forums, and social media channels, and at face-to-face events.
o Improve members’ engagement with our forums, webinars, and other events and opportunities, to foster community and knowledge sharing.
o Support our committees to deliver their commitments, linking in with other members of the team to join the dots.
o Support our committees to ensure engaged and effective working practices.
o Promote and enhance member benefits to support recruitment and retention, through online and in-person opportunities.
o Celebrate member and committee achievements across our platforms.
o Support activities related to professional development for members, including managing and nurturing our expert committees, the development and dissemination of guidelines, standards, and other educational resources.
This list is by no means exhaustive and may change to meet the needs of UKCPA business or as deemed by the Chief Executive Officer, Chair and/or Board of Directors.
WHO YOU ARE
oAn outstanding writer and communicator—you can make complex ideas clear and engaging.
oCreative and innovative—you bring fresh ideas and know how to make them happen.
oProactive and self-driven—you take initiative, can work independently, and follow through.
oA collaborator—you keep others informed and connected, helping to "join the dots" across the team.
oHand on—you’re comfortable with the admin as well as the creative.
oPassionate about community-building and the power of great storytelling.
PERSON SPECIFICATION
EXPERIENCE
5+ years in communications, marketing, membership engagement, or a related field
Proven track record of creating content and campaigns that resonate
Experience with social media strategy and platforms, email platforms, and basic design tools
Experience of content management systems (CMS)
Experience of using customer relationship management systems (CRM)
Comfortable working with data to evaluate success and adjust approaches
Experience of working within a membership organisation
Experience working with healthcare professionals
SKILLS
Outstanding written and oral communication; including the ability to tailor and target messages to a range of different audiences
Ability to translate complex information into plain English and deliver appropriately to key audiences
Ability to prepare and produce concise yet insightful communications for dissemination to a broad range of stakeholders as required
Excellent design skills, with an eye for detail
Applying and developing communication plans to ensure effective implementation of projects and communication of key messages
Ability to gain credibility and develop relationships with a wide variety of colleagues
Demonstrated capability to plan over short-, medium- and long-term timeframes and adjust plans and resource requirements accordingly
ATTITUDE AND DISPOSITION
Proactive mindset: Take initiative, spot opportunities for engagement, and act without needing constant direction
Strategic curiosity: An interest in understanding the bigger picture and member needs—always asking why and how to improve engagement and add value
Creativity & experimentation: Willingness to test new ideas, formats, and platforms—balancing creativity with clear purpose
Adaptability: Comfortable with ambiguity and evolving responsibilities; able to shift focus as priorities change
Ownership & accountability: Take real responsibility for outcomes, follow through on commitments, and learn from results
Collaborative spirit: Working independently whilst actively keeping others informed and seeking input—joining the dots across the team
Empathy: A strong sense of empathy toward members—what they care about, what they need, and how best to communicate with them
Storytelling instinct: A natural inclination to spot compelling narratives and bring them to life in engaging, human-centred ways
How to apply
1.Please read the full job description and person specification.
2.Submit a CV and short statement (no more than 800 words) outlining how your skills and experience meet the specific needs of the role. Please also feel free to include examples of your work.
3.Within this statement, please also confirm that:
a) you live in the UK; and;
b) that you are registered as self-employed, or are willing to register as self-employed if you are successful in being offered the role.
4.Please email your application to by 5pm, Friday 20 June .
Please note that due to the expected high number of applications we will only be able to contact shortlisted applicants; if you haven’t heard from us by 5pm on Friday 27 June please assume we will not be taking your application any further.
Seniority level Seniority level Entry level
Employment type Employment type Full-time
Job function Job function Business Development and Sales
Industries Education Management
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