Manager, Patient Recruitment

Manager, Patient Recruitment - Accellacare, Coventry

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Manager, Patient Recruitment to join our diverse and dynamic team at Accellacare, ICON. As a Manager, Patient Recruitment you will play a pivotal role in leading and managing Patient Recruitment within the Accellacare division, contributing to the successful execution and delivery of studies in the healthcare and pharmaceutical industries.

What you will be doing

Responsible for study and PRR campaign specific training; liaising with internal stakeholders where required.

Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients, and Performance.

Expert knowledge of applicable ICON & Accellacare SOPs, ICH-GCP and applicable regulations.

Expert knowledge of applicable Accellacare & ICON systems.

Reporting on team and study PRR deliverables.

Lead the development of training materials to support PRR, ASN and/or call center operations (Specific to department).

Provide oversight to more junior members of staff assigned to the study, including delegation of tasks and ensuring accountability.

Communicate performance indicators of the department: number of leads, number of calls made, conversion rates to telescreen and booking, screen fail rate, etc.

Ensure the integrity of the patient database(s) by performing quality control through automated reporting.

Recognize the importance of and create a culture of process improvement with a focus on streamlining processes, adding value to our business and meeting client needs.

Travel (approximately 20%) domestic and/or international to support increases in workload and studies/projects as needed.

Support, prepare and attend Bid Defense meetings in support of ICON business development opportunities.

Attend Kick-off meetings and project meetings as required to input into and discuss recruitment and retention strategies.

Deliver high quality standards and strive for excellence; act in a proactive, flexible and responsive manner to both internal and external customer needs.

Undertake other reasonably related duties as may be assigned from time to time.

Your profile

Bachelor's degree in life sciences, pharmacy, or a related field; advanced degree preferred.

Extensive experience in Patient Recruitment, preferably within the CRO or pharmaceutical industry.

Strong understanding of clinical trial regulations, guidelines, and industry standards.

Excellent leadership and communication skills, with the ability to effectively manage cross-functional teams.

Proven ability to manage multiple projects simultaneously and prioritize tasks effectively.

Strategic thinking and problem-solving abilities with a focus on driving results.

This position is based at our offices in Coventry and requires office attendance at least three days/week.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits designed to be competitive within each country and focused on well-being and work-life balance opportunities for you and your family.

Our benefits examples include:

Various annual leave entitlements.

A range of health insurance offerings to suit you and your family’s needs.

Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.

Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.

Life assurance.

Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here .

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply.

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