Laboratory Support Coordinator

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At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Field Service Engineer - Laboratory Support Coordinator - Core Skill - Electro-Mechanical Engineer

Location:Dorset/Hampshire area, UKSalary:Competitive + excellent benefitsType:Permanent, Field-based

Key Information

• Supporting NHS region South 6, covering 7 hospitals across Dorset, Hampshire, and Wiltshire
• Ideal for experienced field engineers, with strong diagnostic service/support background
• Primary focus on electro-mechanical engineering, with additional responsibilities in applications support, IT support, and training
• Must reside in or be willing to relocate to the Dorset/Hampshire area
  
  
  

About The Role
Roche Diagnostics is seeking an experienced Electro-Mechanical Engineer to join our team as a Laboratory Support Coordinator. This challenging role offers an opportunity to make a significant impact on patient care through high-quality support of hospital pathology services.

Key Responsibilities

• Provide frontline support across various analytical systems
• Troubleshoot and resolve technical issues
• Minimise unplanned downtime of laboratory equipment
• Deliver applications and IT support
• Conduct training for laboratory staff
  
  
  

Required Qualifications And Skills

• Degree, HNC/HND in Electrical/Mechanical Engineering or equivalent demonstrable experience
• Thorough, up-to-date understanding of the IVD industry
• Solid experience in implementing best-in-class support
• Excellent troubleshooting and problem-solving skills
• Strong communication and teamwork abilities
• Resilient and tenacious, able to thrive under pressure
• Growth mindset with ability to use agile techniques
  
  

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionAdministrative and Customer Service
• IndustriesPharmaceutical Manufacturing, Biotechnology Research, and Medical Equipment Manufacturing

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