June 10, 2025 Service Manager - Separation Flow Technologies Milton Keynes, United Kingdom

Service Manager - Separation Flow Technologies GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.
Your responsibilities and tasks: We’re looking for a proactive and experienced Service Manager to lead our national field service team. This role is key to turning service orders into successful sales, driving operational excellence, and ensuring outstanding customer service across all service and commissioning activities. The ideal candidate will live within a reasonable commuting distance of our Milton Keynes office , with regular travel to customer sites across the UK.
Operational Planning & Delivery
Plan and schedule service activities to ensure timely conversion of service orders into revenue ( excluding commissioning and trials).
Prepare and manage a 5- month rolling service forecast and report on performance.
Ensure all service visits are properly scoped, scheduled, and executed with the right skill sets and support in place.
Manage and support a national team of service engineers – including performance, training, certification, and tooling.
Ensure engineers are briefed with all job- critical information ( e. g., service manuals, RAMS, lift plans).
Maintain and manage an ‘ on- call’ rota and ensure engineer availability to respond to customer breakdowns.
Customer & Technical Support
Own customer satisfaction by ensuring professional and timely service delivery.
Handle escalations, complaints, and customer technical queries ( including out- of- hours support).
Participate in root cause investigations and support continuous improvement initiatives.
Process & Compliance
Ensure all service activities comply with Health & Safety standards and relevant documentation is in place before execution.
Oversee job audits, hazard assessments, lifting certifications, and safety procedures.
Ensure spare parts, SAP orders, and FSM notifications are prepared for each job.
Commercial Accountability
Manage service order backlog and convert intake into completed sales.
Control additional job costs through customer POs or order uplifts.
Oversee warranty claims process in line with company policy.
Your profile and qualifications: Proven experience managing a national field service team.
At least 5 years in a service management or operations role within a technical/ engineering environment.
Strong understanding of Health & Safety legislation.
Skilled in using ERP, CRM, and service management systems ( SAP/ CRM experience preferred).
Core Skills
Excellent communication and interpersonal skills — a strong collaborator and team leader.
Analytical thinker with great problem- solving ability.
Highly organised, adaptable, and able to work under pressure.
Customer- focused with a strong commercial mindset.
Qualifications
Apprenticeship or formal qualification in an engineering discipline.
Location & Travel Candidates must live within commuting distance of our Milton Keynes office.
Regular UK travel to customer sites is required.
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
GEA careers
Join a top employer GEA is certified as a Top Employer by the Top Employers Institute for Europe. We have high scores for Leadership, Ethics & Integrity and Sustainability.
GEA careers
A world of opportunities We’re a global industrial engineering company and one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors, and many others. GEA offers exciting and diverse training and career opportunities around the world.
GEA’s heritage stretches back more than 140 years. Today, we operate in resilient customer industries with a dedicated workforce of more than 18,000 employees and conduct business with more than 150 countries.
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GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Used across diverse industries, they enhance the sustainability and efficiency of production processes globally.
GEA is listed in the German MDAX and the STOXX Europe 600 Index and is also among the companies comprising the DAX 50 ESG and MSCI Global Sustainability Indices.

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