IT Support Technician

IT Support Technician
Stonehouse, Gloucestershire

A bit about us

At Allan Webb Ltd, we are a leading engineering consultancy with over 60 years of experience delivering asset optimisation services to clients across the defence, government, energy, pharmaceutical, and aerospace sectors, both in the UK and internationally.
 
We’re committed to conducting all our activities ethically, with a strong focus on human rights, sustainability, and social responsibility. Our Corporate Social Responsibility (CSR) policy reflects this commitment, ensuring we operate in a way that positively impacts both society and the environment.

We truly champion agile working, believing that flexibility and wellbeing empower our people to perform at their best. What’s more, we’re proud supporters of the Armed Forces community and we foster an inclusive, innovative workplace where individuals and teams can thrive.

Our commitment to you

Alongside our flexible working approach, you will also benefit from:

• Salary of £24,000 - £27,000 per annum, DOE
  
• Autonomous role with significant impact
  
• Structure career development pathway
  
• Investment in professional qualifications and training
  
• Mentoring and coaching programmes
  
  This is a fantastic opportunity for a tech-savvy support professional with knowledge of Windows and Office 365 to join our forward-thinking organisation.
  
  You’ll thrive in a role where your expertise is trusted, your decisions matter, and your impact is felt – empowering customers to unlock asset value and boost performance where it counts most.
  
  We don’t just invest in projects – we invest in people. From tailored development plans to fully funded qualifications, we’ll back your ambition every step of the way.
  
  So, if you want to work in a collaborative and inclusive environment where you can grow and thrive, read on and apply today!
  
  Duties
  
  As our IT Support Technician, you will be the first point of contact for our clients, delivering excellent customer service while troubleshooting and resolving technical issues.
  
  Additionally, you will:
  
  
• Log and manage support tickets using our IT service management system
  
• Escalate complex issues to the 2nd Line Support team when required
  
• Document resolutions and create knowledge articles in line with ISO27001 standards
  
• Produce clear installation and troubleshooting instructions for other team members
  
• Liaise with third-party suppliers to resolve technical issues and manage software licensing queries
  
• Proactively address recurring technical problems to prevent future disruptions
  
• Ensure all service-level agreements (SLAs) are consistently met within agreed timeframes
  
  The ideal candidate will have
  
  Essential
  
  
• Strong problem-solving skills and attention to detail
  
• Good knowledge of Windows desktop and server operating systems
  
• Familiarity with Active Directory, Office 365, PowerShell and common IT applications
  
• Excellent communication skills, both verbal and written
  
• A customer-centric attitude with the ability to remain calm under pressure
  
• The ability to work well in a team environment and collaborate with colleagues
  
  Desirable
  
  
• Previous experience in IT support or a customer service role
  
• IT-related certification (e.g., CompTIA A+, ITIL Foundation)
  
• Relevant IT degree or equivalent experience
  
  Other organisations may call this role IT Helpdesk Technician, 1st Line Support Technician, Technical Support Engineer, or Service Desk Analyst.
  
  Please note, you will require the right to work in the UK. The successful candidate will also need to hold SC level security clearance.
  
  Webrecruit and Allan Webb are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
  
  So, if you want to take the next step in your career as an IT Support Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency