We are looking for:If you are a tech-savvy individual with a passion for helping others, join our team as an IT Desktop Support Technician, where you’ll play a crucial role in delivering high-quality support to our users at the Hoddesdon site. As part of our dedicated IT team, you will work closely with the Senior IT Desktop Support Technician to ensure smooth day-to-day operations of our technology systems and provide exceptional support to our internal users.At Pharmaron we offer:

Vibrant and dynamic employment – we are a highly specialised, growth company operating in a critical sector of the economy – our future is strong and exciting!Opportunities to develop your skills and yourself – our rapid growth brings greater opportunities for you to learn and grow faster!A great team where we all support each other – enjoy your work – after all you spend about a third of your time here!

Key roles and responsibilities:Tech Support: Assist in the installation, configuration, and maintenance of hardware (computers, printers, copiers, scanners, etc.), software, operating systems, networking equipment, and firewalls, ensuring everything runs smoothly and according to established standards. User Assistance: Provide responsive support to internal customers via phone, email, or remote control to resolve issues and enhance user experience. Account Management: Manage user accounts, including access rights, file and folder permissions, ensuring seamless access to resources. App Roll-out & Evaluation: Support the deployment of new applications, test emerging technologies, and actively contribute to the innovation of our tech stack. Incident Troubleshooting: Investigate and resolve hardware and software issues, diagnosing problems across various operating systems and applications, and implementing effective solutions. Hardware Repairs: Replace faulty parts and carry out necessary repairs to keep systems running at peak performance. User Training: Empower users by providing training on the proper use of hardware and software, boosting self-sufficiency and reducing dependency on support. Inventory & Archiving: Maintain an accurate inventory of hardware and software, ensure proper archiving of electronic records, and manage data backup to protect critical business information. Security Monitoring: Ensure the security of all technologies by regularly monitoring and addressing potential risks.Requirements:High level experience with computer hardware systems and Windows operating systems Computer network installation and administration experience Troubleshooting and user support Microsoft Windows Core Technologies and Server Administration SQL Database Management IT Security Knowledge Exceptional customer service skillsOur Company: “We are a dynamic, fast-growing company, with an enviable reputation for leading-edge science, offering contract research services to some of the world’s leading pharmaceutical companies, solving what were believed to be unsolvable scientific challenges”.We believe in our ability to relentlessly push forward the boundaries of scientific excellence, delivering solutions for our clients, and always operating ethically and with integrity. We take pride in our professionalism and commitment to always deliver our very best work.Pharmaron acquired the Hoddesdon campus, consisting of several purpose-built scientific and administrative buildings together with a purpose-built conference area in February 2017. The research building has more than 5,000m2 of premier R&D space and houses established Process Chemistry, Analytical Chemistry, and Drug Discovery teams. In addition, a Formulation Development team was also recently established. The Hoddesdon site has state-of-the-art Good Manufacturing Practice (GMP) standard facilities for the development of Active Pharmaceutical Ingredients (API), Formulation Development (FD), and Process Chemistry (PC). We offer a competitive salary and a progressive and comprehensive suite of employee benefits. We offer state of the art working environment on-site. We offer the opportunity for growth and development and will support funding for relevant training and development programmes.Why Should You Apply?This is a great opportunity for an IT professional to make a meaningful impact in a dynamic and professional environment, showcasing your ambition and drive to grow within the department. Build and shape your career in an environment that sets and commits to the highest standards. To be part of a team that supports each other, embraces and solves technical challenges, and puts excellence at the heart of all that we do.