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Join to apply for theIT Business Analyst CRM Veeva - Canadarole atGalderma
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Join to apply for theIT Business Analyst CRM Veeva - Canadarole atGalderma
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Job Title: IT CRM Business Analyst - Canada
Location: Thornhill, ON
TheIT CRM Business Analyst for Canadais a key member of theGlobal IT Commercial & Digital team, reporting to theGlobal IT Commercial & Digital CRM Service Owner. This role plays a critical function in supporting Veeva CRM, Veeva Network, and Veeva Align within the Canadian organization, working closely with both local and global teams to ensure seamless system functionality and optimal user experience.
Acting as the primary point of contact for local users, the IT CRM Local Business Analyst providestechnical support, training, and guidanceto help resolve issues and enhance system utilization. The role also collaborates with global stakeholders to drivecontinuous improvement initiatives, contributing to thegovernance and optimizationof Veeva systems to meet evolving business needs.
This position requires astrong analytical mindset, technical expertise in CRM systems, and excellent communication skillsto facilitate collaboration with cross-functional teams at both local and global levels.
This role will provide technical support and training to users, help resolve issues and respond to inquiries related to platform functionality and usage.
The individual will work closely with internal teams to identify areas for improvement and opportunities to optimize business processes through Veeva CRM, Network and Veeva Align configuration. This person will participate in planning and implementing new features and enhancements through the Global governance process.
Essential Functions
Serve as the primary strategic liaison for clients regardingVeeva CRM, Network, and Align, fostering strong relationships with bothlocal business stakeholdersand theGlobal IT team. Identify and analyze business needs and challenges, translating them intodetailed Veeva requirements or user storiesfor review in the global governance process. Provide expert consultation and support tolocal users, ensuring they maximize the value ofVeeva solutionsin achieving their commercial objectives. Maintaindata integritywithin Veeva CRM and Veeva Align by executing data loads and ensuring accuracy. Review, monitor, and documentintegrations with external systems(e.g., McKesson, Knipper) to ensure seamless operations. ManageVeeva Align configurations, includingterritory adjustmentsandMulti-Channel Cycle Plan (MCCP) setupbased on business needs. Overseesample lot managementwithin Veeva and provide administrative support for theSample Module. Act as thelocal representativefor global IT CRM initiatives, communicating upcoming Veeva updates, supporting user training, and facilitating testing of new functionalities. Investigate and resolveuser-reported system issues, minimizing disruptions to business operations. Provideon-site supportto the sales team duringNational Sales Meetings. Conductdata cleanup and maintenance, supporting theglobal governance frameworkfor system integrity. SupportCommEx/CommOps in establishing new connectionswith other brands or business units.
Minimum Education, Knowledge, Skills, And Abilities
- 5+ years of relevant experience in CRM (Veeva or Salesforce)
- Ability to communicate well (English), excellent organizational and follow through skills with the ability to prioritize.
- Strong analytical skills to research and resolve discrepancies.
- Ability to streamline processes and provide recommendations for prospective initiatives.
- Proven experience in Salesforce and Veeva Modules administration.
- Technical skills for Salesforce and Veeva Align configuration, customization, and troubleshooting.
- Ability to work independently and collaboratively with cross-functional teams.
- Strong communication skills and the ability to provide support and training to users.
- Attention to detail and analytical skills to identify areas for improvement and optimize systems.
- Experience in SQL
- Experience in data loading
- Fluent in English is a must.
What We Offer In Return
- A great work environment with an inspiring work ambiance
- Growth and development possibilities
- An excellent benefits program starting day one
- Pension program after one year of service (company contribution of up to 10%)
- Tuition Reimbursements
- Service awards program
Next Steps
- If your profile is a match, we will invite you for a first conversation with the recruiter.
- The next step is a virtual conversation with the hiring manager.
- The final step is a panel conversation with the extended team members.
Our people make a difference
At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.
This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.Seniority level
- Seniority levelMid-Senior level
Employment type
Job function
- Job functionInformation Technology
- IndustriesPharmaceutical Manufacturing
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