HIV Standards Support Manager

Job Title: Manager, HIV Standards Support Manager Location: Field-based (must be located near London or the South of England) Contract Type: 12-Months (view to go permanent) Reporting To: HIV Standards Support Lead Business Unit: HIV, UK & Ireland Working Style: Field-based with hybrid working 2 WFH - 3 Field (some travel required) About the Role A leading biopharmaceutical organisation is seeking an experienced HIV Standards Support Manager to join its UK & Ireland HIV Business Unit on a 12-month contract. This hybrid role combines non-promotional service development work with field-based stakeholder engagement. You will collaborate with healthcare professionals (HCPs) and allied healthcare professionals (AHPs) to support delivery of national HIV care standards and long-term service improvement. Key Responsibilities Service Development & Support Assist HCPs in identifying and addressing gaps between local service delivery and national clinical standards (e.g., BHIVA, NHIVNA). Deliver educational sessions and tailored resources to support clinical best practice and improve standards of care. Engage HCPs in service evaluation and support implementation of routine health assessments for people living with HIV. Collaborate with external partners and internal colleagues to drive patient-centred service improvement initiatives. Support the creation and execution of targeted education programmes and service toolkits. Represent the organisation at professional meetings and conferences, promoting service quality and best practice. Internal Collaboration Work cross-functionally with head office and field-based teams to align efforts and share insights. Contribute to broader planning, resourcing, and business objectives within the HIV business unit. Customer Engagement & Promotional Activity Represent the product portfolio to a defined customer base using an omni-channel approach. Collaborate with territory partners to build business plans and deliver customer-focused activities. Manage budget allocations for speaker meetings, external events, and promotional activities aligned with business objectives. Governance & Compliance Ensure all activities are compliant with relevant codes of practice, such as the ABPI (UK) and IPHA (Ireland), as applicable. Complete all mandatory training, including compliance, anti-bribery, and GxP, within the required timeframes. Maintain accurate reporting and customer interaction records using CRM tools. Qualifications & Experience Healthcare or allied health professional qualification required. Relevant knowledge and understanding of HIV treatment and standards of care. Proven ability to deliver service evaluation, audit, or continuous improvement in a clinical setting. Experience in developing and delivering educational content to clinical audiences. Strong interpersonal and relationship-building skills across multidisciplinary teams. Experience with congress publications or project management is an advantage. Must have passed the ABPI Representatives Exam (or be willing to complete within the required timeframe). Flexibility to travel across the territory is essential. Key Attributes Independent, proactive, and able to manage a field-based role effectively. Resilient and adaptable, with strong organisational skills and attention to detail. Clear communicator, capable of managing a variety of internal and external stakeholders. Comfortable navigating ambiguity and shifting priorities in a dynamic environment. Committed to continuous learning and personal development. Why Join? This is an exciting opportunity to make a tangible impact on HIV care and service standards in the UK, working with a highly experienced and collaborative team. You’ll play a key role in supporting long-term health outcomes for people living with HIV, while contributing to strategic improvements across healthcare services.