Global Technical Client Project Manager

Company Description
We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description As a core member of the Global Commercial Operations team, the Global Technical Client Project Manager acts as a bridge between global and regional sales teams, and our laboratory teams worldwide. In this role, you will –
Act as liaison between our strategic clients and our global laboratory network
Prepare and execute project plans for the contracted services, in close partnership with global and regional sales teams
Provide technical support and guidance to maintain the highest level of customer satisfaction
Act as project manager for specifically assigned global client testing programs
Primary Responsibilities:

1. Client Management & Communication
   Support clients on scientific and technical questions related to the service execution by SGS Pharma laboratory network:
   Identify appropriate location(s) to execute the work and confirm capacity and capabilities
   Ensure clients understand and agree with SGS technical approach to the contracted work
   Maintain best-in-class communication between clients and the SGS Pharma laboratory network
   Provide feedback / explanations to address any concern from clients, colleagues, and stakeholders
   
2. Project Management & Coordination
   Prepare project plans, support or directly manage (multi-site, multi-region) client projects
   Participate in project kick-off as Technical Client support (i.e. act as the ‘voice of the customer ‘)
   For specifically assigned global client testing programs – act as Project Manager / Technical Liaison during full execution of the work
   Escalate to Global and Regional Operations Management any issues with capacity and capability that may endanger the clients’ projects
   
3. Business Development Support
   During technical interactions with clients – identify new business development opportunities (further clients’ needs) and feedback insights to Business Development Teams
   Keep abreast of latest technical and regulatory developments impacting the industry and feedback strategic insights to Business Development Teams
   
4. Governance & Compliance Oversight
   Ensure all necessary information is obtained from clients to prepare accurate RFI/RFP/Work Orders
   Monitor any regulatory issues that may impact the work and ensure these are duly communicated to both clients and our global laboratory network
   Qualifications Degree in Pharmacy, Biotechnology, Biology, Chemistry or related scientific field
   5-10 years’ experience working as Scientist in a lab environment, or alternatively – PhD holder with 3-5 years’ experience in the Pharmaceutical Industry
   Minimum 3 years’ experience in a customer-facing, client service position
   Experience in Pharma CMC analytical testing analysis
   Experience in global project management (as e.g. Study Director, Senior Scientist, or Client Technical Manager)
   Ability to convey scientific and technical explanations in a concise and comprehensible manner
   Strong communication, negotiation and interpersonal skills
   Ability to work collaboratively across decentralized Teams
   Ensures full compliance with SGS Health & Safety, Code of Integrity, Professional Conduct Policies
   Additional Information We provide hybrid working environment.
   Opportunity to work with a global leader in inspection, verification, testing, and certification.
   Collaborative and inclusive work environment.
   Competitive salary and benefits package.
   Opportunities for professional growth and development.
   Join Us: At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential.
   
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