Description

of Role:

Reporting to the International Service Manager, this newly created position will provide technical, applications, service, pre, and post-sales support for all product lines offered by Teledyne Photon Machines in Europe, the Middle East and Africa, and occasionally in other territories, worldwide. This position will provide support to sales channels, customers, prospects, and OEM partners, as the situation warrants, in both pre- and post-sales functions. This position will be a focal point of technical contact for our sales channels, customers and OEM partners throughout the EMEA region. As such, regular international travel will be required.

The successful candidate will provide specialist technical support for all product lines throughout EMEA (and globally if required), including, but not limited to:

providing post-sale technical support,

Conduct on-site installation of complex scientific equipment and follow testing procedures to ensure proper working order

Conduct on-site scheduled/planned maintenance visits

giving product demonstrations,

providing technical sales support,

providing customer training,

offering applications advice and consultation,

presentation of technical materials at conferences/seminars/sales visits,

instrument problem-solving, field repair and maintenance,

Complete and submit field service reports

Occasional assistance with technical marketing, as directed.

Performs other duties as deemed necessary by managementTeledyne Advanced Chemistry Systems’ EMEA operation is relatively small and all our employees must necessarily wear many hats in order to provide the flexibility we require. As part of an expanding team, this role will, from time-to-time, be required to provide similar functions for other TELEDYNE Advanced Chemistry systems product lines, depending upon time and resource demands.The position will necessarily include a high proportion of business travel throughout Europe, the Middle East, Africa, and the USA, with occasional visits to the Americas, Asia and Australasia. Travel load is estimated at around 50-70%.

The successful candidate will possess the following qualifications, skills, knowledge and experience:

Essential:

Degree in analytical chemistry, geochemistry or related field.

Knowledge and experience of the practical application of ICP-MS (and ICP-AES)

Knowledge and experience in laser ablation and the ability to quickly develop a deep and authoritative knowledge of the technique.

Excellent technical problem-solving/troubleshooting skills, with the ability to diagnose problems through systematic analysis

Knowledge and understanding of electronic reporting programs for completion of quotes and trip reports.

The ability to understand basic mechanical and electronic engineering concepts and to be able to fit and replace mechanical and electronic components in the field

Demonstrable excellence in interpersonal communication and the ability to build lasting relationships and collaborations

Drive, determination and enthusiasm

Experience in demonstrating, teaching, coaching

Ability to work independently and responsibly as a commercial professional

Ability to self-motivate and organize short-, medium- and long-term work plans

Excellent written and oral communications skills in English language

Ability to understand and clearly communicate product advantages and technical features

Ability to understand customer applications

Ability to create and confidently present commercial and scientific presentation materials in both open forum and face-to-face settings

High degree of computer proficiency, with literacy in typical Microsoft programs and general email/internet search tools

Ability to travel extensively for business purposes (expected travel > 40%), including to Europe, the Middle East, Africa, and the USA, with possible occasional visits to the Americas, Asia and AustralasiaHighl

Desirable

Deep knowledge and experience of laser ablation as a solid sample introduction technique is a distinct advantage, for example a PhD or post-doc position having worked with the technique extensively

Experience with LA-ICP-MS data processing software packages

Additional European language proficiency

International travel experience

Experience of product demonstrations is highly desirable

PhD in analytical chemistry, geochemistry or related field

Experience in the scientific instruments business

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

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