Field Service Engineer

Northern Balance have an exciting opportunity for a Field Service Engineer to join the team. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary.

About us

With over 150 years’ collective weighing expertise, Northern Balance is a trusted and long-standing engineering partner to critical industries such as Chemicals, Food, Drink and Pharmaceuticals.  Our calibrations, testing, repair, maintenance, supply and installation services are underpinned by our technical knowledge, which combined with effective service planning help to achieve operational productivity and customer excellence.

About the Field Service Engineer role:

As a Service Engineer operating from the Reading area with travel to our Bristol office as and when needed, you’ll play a pivotal role in expanding our services within these regions. 

Utilising your technical expertise, you’ll provide advice and hands on support to customers by calibrating, testing, repairing, maintaining, supplying, and installing weighing equipment and processes to help them meet their regulatory and operational goals.  Personable, approachable, and meticulous, you’ll have a knack for understanding problems to find solutions quickly, communicating concisely, and thrive on collaborating with all stakeholders to deliver first-class customer service.

As our Field Service Engineer, you will be responsible for:

Calibrate, test, repair, maintain, supply and install weighing equipment in lab and industrial environments.

Prepare and complete calibration documentation and job-related administration including certificates and worksheets.

Provide training and technical guidance to help customers achieve their weighing objectives and prevent avoidable issues.

Engage with customers to understand their weighing goals and advise on best-fit solutions.

Adhere with the Company’s Quality Management System (QMS) to safeguard the quality, consistency, and reliability of our services.

Care and manual handling of weights and weighing equipment.

Proactively communicate timely details of appointments and related orders with customers to support customer satisfaction.

Work with Engineering, Customer Services and the Quality team members and external suppliers to deliver at pace, implement best practices and/ or resolutions for customers.

The successful Field Service Engineer will have the following:

Essential

Engineering, electrical, electro-mechanical background.

Experience of working within an ISO 9001 quality-driven business.

Track record of providing high standards of front-line customer service.

Excellent communication and interpersonal skills.

Problem solving and diagnostic skills.

Self-motivated to work on own and as part of a team.

Proficient in English, math and IT.

Full valid UK driving licence.

Desirable

Interest in advancing a career within Metrology and other related measurement disciplines.

An understanding of weighing processes, in particular conformance with ISO 17025 calibration standards is an advantage.

What we offer

Alongside our commitment to your professional & personal development, as our Field Service Engineer, you will also receive a generous benefits package including:

25 days annual leave plus Bank Holidays

Company pension

Enhanced Maternity & Paternity leave

Small, friendly, & sociable teams with staff events

Career opportunities for development & progression

Northern Balance is proud to be an equal opportunity workplace and is an affirmative action employer. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

Please click ‘apply’ today to become our Field Service Engineer – we would love to hear from you