Main area Healthcare Estates and Facilities (Hard & Soft) management Grade Band 8b Contract Fixed term: 24 months (Linked to Oriel, so any major delays or cancellation of the project (unlikely) would require a review of the duration.) Hours Full time - 37.5 hours per week (As post is a senior management role, there is an expectation that flexibility in working hours and locations will be required to meet operational requirements.) Job ref 273-DC-7143081
Employer Moorfields Eye Hospital NHS Foundation Trust Employer type NHS Site Moorfields Eye Hospital City Road Town London Salary £70,387 - £80,465 per annum incl. HCAS Salary period Yearly Closing 23/07/2025 23:59
Estates & Facilities Management Operations Lead (Fixed Term Role)Band 8b
YOU MAKE US MORE
Join Moorfields Eye Hospital NHS Foundation Trust
At Moorfields, people’s sight matters—and so do the people who make it possible.
For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.
Construction is well underway on our groundbreaking new centre in Camden, a joint initiative between Moorfields Eye Hospital, UCL Institute of Ophthalmology and Moorfields Eye Charity This modern, flexible facility will bring together eye care, research, and education under one roof—enabling transformative innovation and collaboration like never before.
Could you be part of this future? Make us more.
Job overview
Moorfields Eye Hospital is getting itself ready for a huge step change in its future, namely moving to a new facility currently called Oriel, a new purpose designed and built healthcare, research and educational facility of c47,000 sqm in Camden.
We have created a temporary, fixed term position to provide operational resilience across a busy department as existing team members are engaged in tasks setting up Oriel EFM.
The EFM Operations Lead will be an experienced healthcare Estates-biased professional with a high standard of estates technical knowledge and proactively oversee, manage and continue the development of the EFM services function provided within MEH.
The role ensures the effective, safe and efficient delivery of EFM services to safeguard and enhance the patient, staff & visitor experience and environment.
Whilst a fixed term post, it is expected that the post holder will be instrumental in the continuation of the development work already undertaken to date and assisting with bedding in of any new processes implemented as part of the Oriel programme.
All services that must be statutorily maintained, will be, but opportunities for reducing investment elsewhere need to be fully assessed understanding potential for risk to patients, staff and the integrity of the estate.
Whilst based at City Road, London, the role encompasses duties across the trust network of over 20 sites of varying size and complexity of service offering.
Main duties of the job
• The post holder will take the lead for day-to-day operational matters of both Hard & Soft workstreams within the EFM team, backfilling the Head of FM, who acts up to cover responsibilities of the deputy director, who is leading the Oriel EFM implementation.
• To provide leadership, strategic vision and operational management of both the hard and soft services teams, including contract management of supply chain and service level agreements in place at the trust’s network locations.
• Budget management for all hard and soft services contracts and in-house teams forms part of the role, with the post holder responsible for working with each team, identifying and analysing cost pressures, associated cost improvement programme (CIP) targets, and manage the programmes to achieve the proposed targets.
• Produce monthly reports capturing relevant data and detailed business analysis of all service functions within the EFM remit.
• Provide assurance through experience and knowledge that satisfactory professional and technical standards including all statutory requirements and relevant codes of practice (not limited to health technical memorandums (HTMs) and health building notes (HBNs) are evidential and complied with.
• Carry out HR duties including appropriate investigations as and when required.
• To undertake other duties relevant to the post.
Working for our organisation
Moorfields is undergoing a significant amount of change with the new facility two years away.
The successful candidate will be a service delivery professional who embraces change whilst providing a steady hand alongside the attention to detail required to maintain bau activities.
Leadership fit
The deputy director leads a team of five operational services; electro-biomedical engineering (EBME), estates maintenance (hard services), facilities (soft services), capital planning, and the E & F business hub (including compliance, property & the help desk function).
This team strives for an open, collaborative and collegiate approach to service delivery. Whilst representing a support function, they are an integral part of theoverall machineand deserve recognition for their own expertise, competence and skill sets.
The department has centred its approach around three principles;
- Transparency
- Technical competency and professionalism
Whilst based at City Road, the role encompasses carrying out site visits across the trusts wider network.
Detailed job description and main responsibilities
The FM Operations Lead will be an experienced healthcare Estates-biased professional with a high standard of technical knowledge and qualifications alongside extensive contract management experience. They will hold operational and professional responsibility for a wide range of specialist services and ensure their department acts in a service provider manner, ensuring service quality, statutory compliance, value for money and continuous improvement.
Key Result Areas
- Individual tasks and programmes of work are delivered to evidenced base-lined expenditure, schedules and quality.
- All documentation is maintained at a high standard for assurance and auditing purposes
- Data management systems and policies, including information governance, are adhered to.
- Team members are provided with development opportunities for career progression.
- All governance, including legislative and regulatory requirements, is complied with and evidence-based.
Managed decline
All services that must be statutorily maintained, will be, but opportunities for reducing investment elsewhere need to be fully assessed understanding potential for risk to patients, staff and the integrity of the estate. This includes maintaining the existing City Road estate in a condition no worse than existing and effectively lead the EFM team through a “managed decline” risk assessed process of condition management as the site heads towards decommissioning.
The post holder will require excellent Organisational, interpersonal and communication skills and be an experienced EFM professional with an attitude of delivering a safe and compliant service to their customers.
You will be required to work 37.5 hours a week, normally based around an 8:30am to 5:00pm, Monday to Friday pattern however Moorfields offers a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly. There is an expectation that attendance to the City Road site will occur at least three days a week and likely more dependent on workload and staff requirements. You will participate in the Managers On call rota. Full details will be discussed at interview.
Our expectations of this role’s leadership of the EFM services operational teams and service contracts requires the successful candidate to:
• Utilise their evidential experience of managing complex healthcare EFM contracts as either a client or service provider for MEH’s benefit.
• Provide demonstrable experience in technical competency across Hard and Soft Services to complement the existing team. This will be evidenced with qualifications, knowledge and experience.
• Demonstrate ongoing operational leadership of large teams across multi-disciplinary soft and hard services teams, showcasing effective innovation in cost and quality-based service provision.
• Provide an exemplar customer service focus centred around safety, efficiency and ‘getting it right first time (GIRFT)’.
• Provide operationally evidenced deep understanding of IWMS and associated CAFM systems, demonstrating advantages of integrating data streams for efficiency and analytics.
• Provide analytical reporting on performance data regarding engineering operations and facilities systems, identifying trends and variances and producing robust recovery plans as required.
• Deliver optimisation of physical and human resources across asset management, maintenance, energy and carbon outputs balancing against safety and compliance constraints, exercising their professional judgement across a wide range of EFM related complex systems amidst t
