Digital Solutions Trainee Engineer

Cambourne
1 month ago
Applications closed

Related Jobs

View all jobs

Electrical Engineer (Design)

Sales Executive

Client Success Manager - Market Access

Risk Manager

Key Account Manager

Energy Audit Manager

Job Description - Digital Solutions Trainee Engineer

Job Title: Digital Solutions Trainee Engineer

Department: Digital Solutions

Location: Cambridge Head Office (with occasional travel across the UK, Ireland, and internationally)

Reports To: Digital Solutions Team Leader

About ZEISS

ZEISS is a global leader in optics and optoelectronics, driving innovation in healthcare, industrial solutions, and digital technologies. Our Digital Solutions Team provides cutting-edge support and services to ensure our customers receive the best possible experience with our digital solutions.

Job Overview

We are seeking a highly motivated and technically skilled individual to join our Digital Solutions Team as a Trainee Engineer. This role is ideal for someone with a background in IT, engineering, or digital solutions who is passionate about problem-solving and delivering exceptional customer support.

As a Digital Solutions Trainee Engineer, you will provide technical assistance to customers, sales teams, and field engineers, ensuring that issues are resolved efficiently and professionally. You will also assist in pre-sales technical support, software installations, and digital integrations while maintaining strong relationships with internal teams and clients.

Key Responsibilities

Technical Support & Troubleshooting

Provide remote technical support to customers and internal teams via phone and digital platforms.
Manage support tickets, ensuring timely resolution and adherence to Service Level Agreements (SLAs).
Maintain accurate records of support cases using CRM systems.
Assist engineers with ZEISS Smart Services and digital device integration.Pre-Sales & Customer Engagement

Support the sales team by providing technical expertise in pre-sales meetings.
Advise customers on digital solutions and software applications (e.g., FORUM, Cirrus Review).
Conduct basic software installations and configurations for customers.Internal Collaboration & Administration

Work closely with the Integrated Solutions Team on FORUM and HDP projects.
Assist with administrative tasks within the Digital Solutions Team, including helpdesk management.
Help maintain the Digital Solutions inbox and prioritize incoming support requests.Skills & Qualifications

Essential:

Degree, diploma, or certification in IT, Computer Science, Software Engineering, Electronics, Biomedical Engineering, or related field.
Strong problem-solving and troubleshooting skills.
Excellent communication and customer service abilities.
Basic knowledge of networking, system configurations, and software installation.
Ability to manage multiple tasks and work in a fast-paced environment.
Full Driving LicenceDesirable:

Experience in technical support, IT helpdesk, or software troubleshooting.
Understanding of medical imaging software (FORUM, Cirrus Review) or digital integration.
IT certifications (CompTIA A+, ITIL, Microsoft Certified) are an advantage.
Willingness to travel occasionally within the UK, Ireland, and internationally.Training & Development

Participate in structured training programs (e-learning, virtual, and in-person).
Opportunities for international training and development (Germany, USA).

Why Join Us?

Be part of a globally recognized company at the forefront of digital innovation.
Gain hands-on experience with cutting-edge technology and digital solutions.
Benefit from ongoing training, mentorship, and career development opportunities.
Enjoy a collaborative and supportive work environment with international exposure.If you are an ambitious and technically minded individual looking to grow in a dynamic digital solutions environment, we encourage you to apply

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Jobs

Portfolio Projects That Get You Hired for Biotech Jobs (With Real GitHub Examples)

Biotechnology is at the forefront of numerous scientific breakthroughs—from vaccine development to CRISPR-based gene editing—and data-driven methods now power much of the innovation in this space. If you’re aspiring to land a role in biotech—be it in drug discovery, genomics, immunology, or computational biology—an impressive portfolio can help you stand out in a fiercely competitive market. But what makes a biotech portfolio compelling? How can you prove your worth to a hiring manager who wants practical, hands-on skills in computational biology, wet-lab data analysis, or next-generation sequencing (NGS)? In this guide, we’ll explore: Why a biotech portfolio is essential for showcasing relevant skills. How to choose portfolio projects that align with emerging biotech roles. Real GitHub examples of projects that demonstrate an end-to-end approach. Tangible project ideas specific to biotechnology. Best practices for organising and presenting your work so that potential employers see your talents at a glance. By the end, you’ll have concrete steps to create a portfolio that highlights your value to recruiters and biotech companies. And, when you’re ready to take the next step, remember to upload your CV on BiotechnologyJobs.co.uk for direct exposure to employers who need your expertise.

Jobs Careers

Biotech Job Interview Warm‑Up: 30 Real R&D & Project‑Design Questions

The biotechnology sector is at the forefront of scientific innovation—encompassing everything from drug discovery and gene editing to agricultural improvements and environmental sustainability. It’s a field that combines cutting-edge research, regulated processes, and commercial acumen. As such, biotech job interviews can be both exciting and rigorous, often spanning technical, operational, and strategic discussions. If you’re gearing up for a biotech interview, be prepared for questions that dive into cell and molecular biology, bioinformatics, clinical trials, manufacturing regulations, and even data analysis. Beyond scientific expertise, recruiters are keen to see how you handle project planning, regulatory compliance, and cross-functional collaboration—especially if the position involves leadership or project management elements. Whether you’re seeking a lab-based R&D role, a regulatory affairs position, or a biotech project management opportunity, thorough preparation is essential. In this article, we’ll explore 30 real interview questions commonly asked in the biotech sector. By reviewing these questions and thinking through your responses, you’ll develop the confidence and clarity you need to showcase your talents effectively. For those looking for the latest biotech opportunities, head to www.biotechnologyjobs.co.uk. It’s a centralised place to discover exciting roles within the UK biotech landscape—covering everything from start-ups to large pharmaceutical companies. Let’s dive in and get you interview-ready.

Jobs

Negotiating Your Biotech Job Offer: Equity, Bonuses & Perks Explained

How to Secure a Compensation Package That Reflects Your True Value in the UK’s Thriving Life Sciences Sector Introduction Biotechnology is one of the most dynamic and impactful sectors in today’s global economy—particularly in the UK, which boasts a thriving research ecosystem and a burgeoning community of innovative start-ups. From cutting-edge work on gene editing and CAR-T therapy to breakthroughs in diagnostics and personalised medicine, the biotech field promises vast opportunities for mid‑senior professionals to make a meaningful difference. However, with these opportunities comes the need for careful negotiation when evaluating a new role. Biotech companies—whether they’re large pharmaceutical giants or lean start-ups—often structure compensation packages that go far beyond simple salaries. These may include equity grants, performance-based bonuses, and a range of perks designed to attract top talent in a competitive market. Focusing solely on your base salary could mean missing out on substantial long-term rewards or lifestyle benefits. In biotech, your contributions might directly influence life-changing products, high-stakes clinical trials, or novel therapeutic approaches. Hence, your compensation should reflect both the immediate and future value you bring. This article aims to be your comprehensive guide to negotiating a biotech job offer in the UK. We’ll delve into why negotiation goes beyond salary, how equity functions in the biotech context, and how performance bonuses and other perks can amplify the overall value of your compensation. Geared for mid‑senior professionals, this guide offers actionable insights to help you secure a holistic compensation package that aligns with your expertise, future goals, and the impact you will have on advancing life sciences.

🍪 We use cookies to enhance your browsing experience on our website. By continuing to use this site, you consent to the use of cookies as described in our Cookie Policy. You can review our Cookie Policy for more information.