Customer service Advisor

Customer Service Advisor
Warndon - Worcester
£12.88 per hour
Temporary Ongoing Contract
40 hour working week 1-hour unpaid lunch working 5 days from 7
Monday to Friday 7am to 6.00pm, Saturday 8am to 5pm, Sunday 9am to 12 pm.

Customer Service Advisor

The Role

You will work a 5-week rotation with 2 Saturdays and 1 Sunday in every 5 (not on same weekend). The overall purpose of the role is to provide ‘World Class Customer Service and effectively achieve the following core responsibilities…

Handle inbound and outbound customer enquiries.
Advising customer accurate information about products, services, policies, and procedures. Address customer complaints promptly and effectively, ensuring a professional and empathetic approach.
Ensure the accurate and thorough documentation of customer information in the CRM.
Conducting remote troubleshooting by applying problem-solving skills and persuasive communication techniques.
Maintain up-to-date knowledge of products and company policies to ensure accurate support and guidance.
Collaborate effectively with cross-functional teams to deliver seamless customer service. Identify customer needs and deliver tailored solutions or escalate issues to the appropriate team for resolution.
Ensure adherence to company policies, including compliance standards and data protection regulations.
The Candidate

You will have the following skills, experiences and attributes…

GCSE Maths & English C grade or higher (equivalent to 4 or higher).
The candidate must be IT literate, with good knowledge in Microsoft Office applications.
Previous experience in customer service, retail, or a related field is advantageous.
Experience with CRM, SAP is a plus.
Exceptional verbal and written communication skills.
Strong problem-solving and conflict resolution capabilities.
Ability to remain professional and composed in high-pressure situations.
Excellent multitasking and time-management abilities.
Strong attention to detail and accuracy when handling customer requests.
Eagerness to learn and adapt to new processes and technologies.
Positive, empathetic, and customer-centric attitude.
Ability to collaborate effectively within a team or work independently.
The Company

Our client is a leading world class manufacturing organisation and the customer service department provides a vital link between the company and the public. This is a long term temporary opportunity with potential for strong candidates to achieve a permanent role.

Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.

View our latest jobs today on our website (url removed) and follow us on LinkedIn.

Consultant – April Bryan – (url removed)

ComH

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed) />
Many Thanks