Industry : Management Consulting
Sector : Pharmaceutical, Bio Tech, Med Devices and Life Sciences
Specialism : Customer Led (Front Office) Sales, Marketing, CRM Transformation
Location : UK Wide - Various Locations
Package : Package up to £140K (including benefits and bonus) dependent on experience
Background
Our client is a market leading Top Tier Global Consulting firm. With offices in nearly 200 countries and a workforce of over 300,000 employees they support some of the World’s leading Private, Publicly Traded organisations and government / governing bodies in defining and executing business critical strategies, covering a variety of themes, topics and competence areas. They are looking to significantly ramp up and grow their strategy consulting presence in the Global Pharmaceutical, Bio Tech and Life Sciences sector and as such are looking for a number of Senior Managers to join the team focussed on Strategy & Execution across the Customer (Sales, Marketing, N.P.I, Market Access) competence area
The Roles
This is an exciting opportunity to join the business and practice as they embark on the next phase of their growth journey and as such, they are looking for individuals with a strong Sales, Marketing, Comms, CRM, Market access, GTM background who have experience in successfully transforming customer and digital comms strategy on behalf of clients within the Pharma Life Sciences, Med Tech, Med devices sector. The roles will cover but not be limited to defining how to improve clients’ digital customer journeys across multiple digital channels and creating a practical and interactive roadmap for implementation in line with the clients’ commercial objectives and developing digital communications strategy for clients across key customer life stages (such as welcome, in-life, retention, reactivation). You will help clients develop capability around understanding how to utilise data and key marketing technology platforms to drive personalisation at scale within digital platforms and with that Inputting into technology and data enablement and working with Martech / data teams to identify the underlying capabilities that will be required to support clients in this cluster. Additional focus areas will include providing strategic insight across customer facing operations (e.g. Marketing, Sales, Distribution, Service, Branch, client relationship management) in addition to the following across : HCP / KOL engagement strategy and experience design, Sales & Marketing operating model design and implementation, Sales & Marketing process design and implementation, Patient journey and service model design, End to end digital transformation
The Candidates
The successful candidates will have a genuine passion for helping clients improving their Front Office, customers journeys and helping clients to be more effective in communicating with customers through digital and technology enabled change. Your experience could have been gained within a Top Tier Big 4 or equivalent Global consulting organisation operating at Manager, Senior Manager level (or equivalent) or operating as a stand – alone consultant currently working within Pharma Life Sciences sector. You do not need expertise in all of the outlined Customer Transformation areas - though it is expected you will have a holistic knowledge of them from a change perspective. As a minimum we would expect a demonstrable track record in defining and delivering Customer Strategy, Customer Experience, On- Boarding, Segmentation, Journey, Mapping and Retention, N.P.I, GTM strategy, Sales effectiveness, marketing strategy (Omni channel) within the context of large scale transformational programs. We are seeking individuals who are looking for full life cycle transformational project work and to that end you will need a high degree of commercial acumen and an ability to see things through. Our client has a considerable pipeline of work, hence the need to recruit and has developed an agile and fully virtual recruitment process. Please be rest assured of discretion and confidentiality and all contact is in line with GDPR. S.I.S Executive is a Global Executive Search organisation acting on behalf of a third party client.
