Cloud Analyst

Chorley
10 months ago
Applications closed

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Solution Architect (we have office locations in Cambridge, Leeds and London)

Director, R&D Data Stewardship

IFS System Administrator

  1. Are you a tech-savvy problem solver passionate about system support, cloud platforms, and automation?
  2. Enjoy Systems monitoring (e.g. Datadog, Splunk, Grafana, & Prometheus,)
  3. Enjoy developing Jira workflows & ITSM tools to improve service management
    If so, we’re looking for you, to be our Cloud Support Analyst to play a critical role in ensuring high availability and optimal performance of our cloud-based and on-premises systems.
    Why Join Us?
    ✔ Work in a fast-paced, innovative environment.
    ✔ Contribute to cutting-edge automation & system enhancements.
    ✔ Competitive salary, up to £35,000 & career development opportunities.
    ✔ Benefits include Hybrid working, 25 days holiday (+ buy/sell), pensions, Mat/Pat leave, Death in Service, Loyalty days
    What You’ll Do:
    Provide technical support & troubleshooting for platform-related issues, achieving a 90%+ first-time resolution rate for known problems.
    Monitor system performance using tools like Grafana & Prometheus, ensuring high uptime & proactive issue resolution.
    Configure and manage Jira workflows & ITSM tools to improve service management.
    Collaborate with IT teams, developers & vendors to support system upgrades, enhancements & integrations.
    Assist with pharmaceutical/industrial robot integration, ensuring smooth automation & compliance with industry standards.
    Maintain documentation, improve processes, and contribute to root cause analysis (RCA) & post-mortems.
    What We’re Looking For:
    2+ years of experience in Cloud application support, or IT helpdesk roles.
    Hands-on experience with platform monitoring tools (e.g., Datadog, Splunk, Grafana, Prometheus).
    Strong troubleshooting skills in system diagnostics, cloud computing, APIs & integrations.
    Experience with Jira workflows, automation, & ITSM tools (e.g., Jira Service Management, ServiceNow).
    Excellent communication & stakeholder management skills.
    Knowledge of pharmaceutical/industrial robotic systems is a plus!
    Preferred Certifications (Nice to Have!):
    ITIL Foundation Certification (ITSM best practices)
    Microsoft Azure Fundamentals or AWS Certified Cloud Practitioner
    CompTIA A+ or other IT certifications

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