Client Operations Manager
Solihull
Fully Site based
Monday to Friday rotating early/lates:
Earlies 5am-1:30pm
Lates 1pm-9:30pm
Role Purpose
This role owns the Client Relationship at a site level, ensuring the site are achieving company and site objectives. Directs, supervises and assists all site operational functions including but not limited to service level objectives, system integration, procurement initiatives, savings targets, value-added service, and inventory management assistance. Implement organizational best practices within each site.
Responsibilities
Respond to existing client needs, extending client relationships to expand business opportunities, meet service and profit objectives, implement strategy to attain goals while resolving business issues and management of the integrated supply sites.
Provide leadership, direction, and support career development to on-site staff, including Site Managers and Envoys.
Deliver monthly business reviews (MBRs) with the on-site Client team.
Contribution and management of RSIS Profitability (P&L) within your allocated accounts
Ensure adherence to all customer inventory, storage and delivery requirements.
Manage site team to deliver gold standard OPEX rating.
Ensure all Safety and OSHA requirements are met.
Maintain a positive professional relationship with clients and providing timely follow-up.
Work with account managers/directors and strategic account management team to develop additional business opportunities with current clients and new business opportunities.
Provide frequent, open communication with all stakeholders, while proactively assessing operations and elevating issues as needed.
Help train existing employees on system, best practices, and other company-wide initiatives, motivating employees to achieve company objectives.
Seek process improvement in operations, employees, processes, and technologies continually. Embedding a culture of Continuous improvement
Ensure best practices are maintained while utilizing trending analysis.
Other duties as assigned. How I make a difference in this role
Operational leadership, management, development and implementation of business operations. It involves overseeing employees, daily tasks and stores and financial costs. This leadership position will require problem-solving, critical thinking, analytical skills, financial acumen and communication skills.
Essential Skills & Experience
Technical - Thorough knowledge of purchasing and inventory management including experience using ERP systems and working with interfaces.
Technical - Strong data analysis and problem-solving skills.
Technical - Selling skills (internal and external).
Technical - Root cause and corrective action.
Technical - Contractual interpretation.
Technical - Computer proficiency in the Microsoft Office Suite. Strong skills in Excel / PowerPoint and Word; ability to learn and work with multiple other MS based applications including Sync Desirable Skills & Experience
Minimum associate's degree or minimum of 3 years' experience in leading teams to deliver excellent results
Certification in project management or procurement is desirable
Experience in building long term partnership relationships with Clients and stakeholders
Ability to follow through and provide excellent customer service.
Strong problem-solving skills, ability to prioritize and multi-task.
Must demonstrate sound business judgment and decision-making skills.
Embody a can-do attitude About the company
Our client is a global leading provider of Integrated Supply Solutions to manufacturing industries for the provision of MRO (indirect) products. Their portfolio consists of Procurement Services, Transactional Processing, Stores Management and Inventory Optimisation enabled by industry leading digital platforms. They deliver world class results to world class companies in industries such as Pharmaceuticals, Foods, Beverage, Automotive and Aerospace
