Client Account Manager

About Us

Alloga UK, a Cencora company, is a leading provider of pharmaceutical and healthcare logistics, dedicated to enhancing the lives of people and animals. We are committed to delivering exceptional service and building lasting relationships with our clients. Join our dynamic team and contribute to our mission of excellence in service provision.

Job Overview

We are seeking a motivated and experienced Client Account Manager to manage a portfolio of Order to Cash clients. In this role, you will oversee service delivery, drive improvements, maintain contractual agreements, and identify new commercial opportunities. Your proactive approach and strong interpersonal skills will be key in fostering positive relationships with our clients and supporting the strategic goals of Alloga.

Key Responsibilities

Service Provision

Develop and maintain positive relationships with our client base.

*

Present Alloga’s services professionally through various communication channels.

*

Ensure responsiveness to client needs and conduct regular business reviews.

*

Explore and implement new business opportunities and value-added services.

*

Collaborate with the Implementation Manager for successful project launches.

*

Address client concerns effectively, ensuring minimal impact on service perception.

*

Support client surveys and drive improvements based on feedback.

Strategic Management

*

Understand and anticipate future client requirements related to storage and logistics.

*

Compile and manage storage reports, ensuring compliance with contractual commitments.

*

Contribute to change controls for significant business changes.

Commercial Oversight

*

Escalate substantial risks to client accounts and ensure commercial viability.

*

Conduct annual reviews of client agreements and implement inflation-linked fee adjustments.

*

Support renewal discussions for expiring contracts and capture chargeable activities.

Regulatory Compliance

*

Maintain knowledge of industry regulations and commercial intelligence.

*

Be aware of the implications of Brexit on operations and revenue.

Reporting and Administration

*

Contribute to the Client Account Managers Dashboard and maintain the Client Accounts Manual.

*

Ensure timely updates of client lists and contractual risk registers.

*

Produce monthly performance reports and identify areas for improvement.

General Duties

*

Report accidents and near misses to the HS&E Manager.

*

Adhere to company procedures and client instructions.

*

Support management as required and deputize for the Senior Client Account Manager

.

Qualifications

*

Proven experience in account management or client services in a relevant industry.

*

Strong communication and relationship-building skills.

*

Excellent organizational and problem-solving abilities.

*

Understanding of pharmaceutical logistics and regulatory compliance is a plus.

*

Proficient in Microsoft Office Suite and client management software