Job Purpose
The Communications and Change Lead is responsible for developing and executing change management strategies and communication plans to support business transformation initiatives. This role ensures employees are engaged, informed, and supported throughout the change process, minimizing resistance and maximizing adoption and sustained change.
About RWS Business Transformation Office
The Business Transformation Office (BTO) within RWS serves as a strategic hub responsible for driving and overseeing organizational and technology change initiatives aimed at enhancing corporate performance, efficiency and competitiveness. It plays a pivotal role in facilitating and orchestrating transformational efforts across various business functions and units, globally.
At its core, RWS’s BTO functions as a catalyst for change, working closely with the Executive Leadership Team, departmental heads, and cross-functional teams to identify strategic priorities, define transformation objectives, and develop comprehensive roadmaps for execution. The Portfolio is business driven and often technology enabled. The BTO also acts as the reporting body from all the programmes and projects to the Executive Leadership and ensures there is an integrated plan across the portfolio. By aligning transformation initiatives with overarching business goals and objectives, the BTO division ensures that efforts are purposeful, coordinated and results-driven.
Job Overview
Key Responsibilities
- Develop and implement change management plans for projects or programs (including stakeholder engagement, change impact assessments, and readiness plans).
- Identify change risks and create mitigation strategies.
- Work with project teams, HR, and leadership to ensure change is smoothly and successfully implemented.
- Measure and monitor change adoption, employee feedback, and readiness.
Create and execute strategic internal communications plans aligned with change objectives.
Develop clear, consistent messaging across various channels (e.g., email, intranet, newsletters, town halls, FAQs).
Write and edit communication materials tailored for different stakeholder groups.
Advise leaders and stakeholders on effective communication styles and strategies.
Ensure alignment with corporate branding and tone of voice.
Build strong relationships with project sponsors, business leaders, and impacted teams.
Facilitate workshops, training sessions, and feedback forums.
Act as a trusted advisor to senior leadership on communication and change approaches.
Skills & Experience
- Recent experience in change management and internal communications (senior/ Lead role).
- Experience supporting enterprise-wide change initiatives.
- Strong writing, editing, and presentation skills.
- Proficiency in Microsoft Office, collaboration tools (e.g., Teams, SharePoint), and communication platforms.
- Knowledge of change management frameworks (e.g., PROSCI/ADKAR, Kotter) is preferred.
Life at RWS
At RWS, we’re here for one purpose: unlocking global understanding.
As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.
We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.
Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.
If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS.Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.
We want every employee to grow as an individual and excel in their career.In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.
RWS Values
Get the 3Ps right –Partner,Pioneer,Progress– and we´llDelivertogether asOne RWS.
For further information, please visit:RWS
RWS embraces DEIand promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics
Recruitment Agencies:RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.
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