Join to apply for theBooking Centre/ERS Assistant Managerrole atMoorfields Eye Hospital, London, Fellowship
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Join to apply for theBooking Centre/ERS Assistant Managerrole atMoorfields Eye Hospital, London, Fellowship
YOU MAKE US MORE
Join Moorfields Eye Hospital NHS Foundation Trust
At Moorfields, people’s sight matters—and so do the people who make it possible.
YOU MAKE US MORE
Join Moorfields Eye Hospital NHS Foundation Trust
At Moorfields, people’s sight matters—and so do the people who make it possible.
For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.
And we’re just getting started.
Construction is well underway on our groundbreaking new centre in Camden, a joint initiative between Moorfields Eye Hospital, UCL Institute of Ophthalmology and Moorfields Eye Charity This modern, flexible facility will bring together eye care, research, and education under one roof—enabling transformative innovation and collaboration like never before.
Could you be part of this future? Make us more.
Job Overview
We are pleased to be able to offer this exciting opportunity to play a vital role in planning and delivering this service in the future.
An exciting opportunity has arisen for a Booking Centre Team Leader within Ophthalmology and Clinical Support Services
The Booking Centre Team Leader will support the Booking centre Manager & Service Manager who is responsible for the management of all patient Referrals
The post holder will take responsibility for the management of the booking Booking Supervisors and Booing coordinators.
The Booking Centre Team Leader will work with the Services ensuring appropriate prioritisation and then chronological booking is consistent for all outpatient appointments within the Directorate.
Working Pattern
0800 -1700 Monday to Friday
Previous Applicants Need Not Apply
Main duties of the job
The Booking Centre Team Leader will support the Booking Centre Manager who in conjunction with the Service Manager who are responsible the management of all Patient Appointments standards across assigned services.
The post holder will take responsibility for the management of the booking Centre Supervisors and their teams and Booking Centre PTL across Ophthalmology and Clinical Support Services ensuring compliance with the Trust Elective Access Policy.
The Booking Centre Team Leader will work with service areas and Service Managers ensuring appropriate prioritisation and chronological booking is consistent for all Booking Centre appointments.
Applicants should be well organised with excellent communicational skills, able to work well under pressure and be a key team player. Computer literacy and good customer service skills are a must.
Working for our organisation
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
- Salary including High-Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Detailed Job Description And Main Responsibilities
Take responsibility for ensuring the Trust meets all national and local access targets for Booking Centre services.
Inform the Booking centre Manager of any probable breaches and agree further plans to eliminate these.
Develop access plans for any patient at risk of breach, and ensure plans are communicated to and agreed with all relevant staff.
Ensure that patients are booked in accordance with clinical priority and length of wait, and that as a minimum; patients are booked 6 weeks before maximum wait date.
To support the Services to ensure that high standards of administration and data quality are achieved at all times, and any training needs highlighted.
To be responsible for the day-to-day management of all waiting lists.
To attend weekly PTL meeting along with the Supervisors
To be responsible for auditing the Booking Centre waiting list in line with the Trust Elective Access Policy.
To be responsible for ensuring regular routine validation occurs in accordance with best practice to ensure the Booking Centre waiting list is 'clean' at all times.
Participate in the assessment of capacity and demand within the Trust, identifying any imbalance within the system and agreeing action plans for resolution.
Develop further plans and ideas for meeting patient access targets.
To be familiar with HR policies and procedures within the Trust and to ensure that good practice in recruitment, appraisal, performance management and other policies are maintained.
To provide expert analysis by using a variety of appropriate query tools (e.g. Access, Excel) for monitoring and forecasting purposes ensuring information is accurate and up to date, including investigation and resolution of data queries and problems.
To lead on specified areas of the performance & reporting agenda to provide operational and management reports. This will involve working closely with colleagues within that area and the wider team.
The post holder must at all times maintain patient confidentiality.
Provide daily leadership and management to a team of Booking Supervisors, addressing informal disciplinary matters, managing performance, and overseeing sickness management.
Person specification
Knowledge And Qualifications
Essential criteria
- Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable criteria
- NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Education/Qualifications
Essential criteria
- GCSE English Language & Maths (or equivalent) at grade C or above A level education.
Experience
Essential criteria
- Experience of manging/supervising a team and effective staff management.
- Experience of working in a busy and demanding customer/patient-facing role
- Experience of working in a multi-disciplinary team
- Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise
- Experience of working in an administrative environment, with knowledge of a comprehensive range of administrative procedures.
Desirable criteria
- Previous NHS experience, or experience of working in a healthcare setting. Experience in change management and implementation of new processes
Skills/abilites
Essential criteria
- Strong communication skills including the ability to relate and communicate with patients and staff at all levels and from different professions.
- Excellent organisational and interpersonal skills Ability to manage difficult situations with tact and diplomacy
- Excellent organisational and administrative skills Ability to work effectively and harmoniously within a team structure
- Ability to successfully supervise a team in a service
- Excellent computer literacy, ability to use MSWord and Excel to a high standard Ability to manage deadlines and within resources Ability to prioritise own and others workloads
- Appropriate assertiveness skills, proven negotiating skills and an ability to formulate & verbalise views
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at.
https://www.moorfields.nhs.uk/work-for-us
Employer certification / accreditation badges
Documents to download
- ERS JD (PDF, 328.6KB)
- Staff Benefits (PDF, 865.7KB)
- MEH Privacy Notice (PDF, 138.0KB)
Apply online now
Further details / informal visits contact
Name Rosie Mason Job title Booking Centre Service Manager Email address
If you have problems applying, contact
Address Any
Telephone Seniority level
- Seniority levelMid-Senior level
Employment type
Job function
- Job functionManagement and Manufacturing
- IndustriesHigher Education
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