Advanced Crisis Hub Practitioner

Go back South London and Maudsley NHS Foundation Trust Advanced Crisis Hub Practitioner The closing date is 08 July 2025

The purpose of the role is to provide senior oversight to live and same day remote screening service for patients experiencing mental health crisis (and other mental health symptoms), their families, carers; and other Healthcare Professionals including LAS, and the police. The postholder will keep service users as safe as possible, through use of sound clinical skills and effective risk assessments, signposting or referring patient to appropriate services.
The post holder will act as the senior role model and supervisor to clinical members of the team to ensure they work to high standards. The post holder will need to co-ordinate robust multidisciplinary working and maintain excellent communication and working relationships with all staff across the Service and with partner crisis services within the SLP footprint. The post holder will provide management support as delegated by the Clinical Services lead, including supervision of staff, team training and service development initiatives. It is expected that the post holder be responsible for organising the roster always ensuing safe staffing. They will also be expected to deputise for the Clinical Service Lead in their absence.
This role will be hosted by South London and Maudsley, however will work in partnership with South West London and St Georges NHS Trust and Oxleas NHS Trust.
The post holder will be expected to work a shift system including nights and weekends
Main duties of the job To have oversight and ensure all calls received in a professional manner, screen and prioritise these calls appropriately - therefore lead the shift and team.
Demonstrate good risk assessment and management skills, ensuring that the decisions made regarding calls are in the best interest of service users' needs and safety. This may include transferring calls to appropriate specialist skill sets, e.g. CAMHS.
To assess high risk or complex patients to provide management advice and appropriate clinical interventions to support more junior members of the team on shift.
To operate within the legal requirements of the Mental Health Act and be able to exercise independent judgement in the assessment and diagnosis of mental health conditions.
Maintain relevant clinical and pharmaceutical knowledge, critically appraise and apply information in practice
To liaise with carers, incorporating their views in clinical formulation and management
Undertake clinical triaging of calls where required or escalated due to complexity by other team members to the service deciding on the correct pathway for the call - Refer/signpost callers to the appropriate downstream services, including non-statutory, third sector services.
Be aware of appropriate referral and escalation procedures in relation to difficult calls and utilise appropriate frameworks such as Trusted Assessment.
About us We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you valued and appreciated therefore have a comprehensive benefits package on offerSome of our amazing benefits are highlighted here:- Generous pay, pensions and annual leave.- Work life balance and supportive of a range of flexible working options- Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes- Car lease, our staff benefits from competitive deals to lease cars- Accommodation, our staff benefits from keyworker housing available which is available on selected sites- NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.Other benefits include:o Counselling serviceso Wellbeing eventso Long service awardso Cycle to work schemeo Season ticket loano Staff restaurants
Job responsibilities The purpose of the role is to provide senior oversight to live and same day remote screening service for patients experiencing mental health crisis (and other mental health symptoms), their families, carers; and other Healthcare Professionals including LAS, and the police. The postholder will keep service users as safe as possible, through use of sound clinical skills and effective risk assessments, signposting or referring patient to appropriate services. The post holder will act as the senior role model and supervisor to clinical members of the team to ensure they work to high standards.
See the job description for the full details
Person Specification Qualifications Recognised Professional Qualification in Nursing (RMN), Social Work (Dip SW/CQSW) or Occupational Therapy
Post registration qualification in specialty or relevant experience
Mentorship for RMNs
Evidence of continuing professional development
Masters Degree
Experience Experience and knowledge of quality, standard setting and audit
Experience in managing complaints and quality assurance
Experience of working within acute and crisis services
Ability to review performance data and suggests ways of improving performance
Experience of working within a CAMHs services, and ability to work with crisis and high risk presentations of under-18 year olds
Comprehensive experience at local leadership level within speciality
Knowledge/Skills Ability to analyse complex issues/problems, gather relevant information and exercise sound judgement in reaching the most appropriate conclusions.
Strong commitment to improving patient services with a clear focus on achieving performance goals
Competence in provision of clinical supervision/ people management skills
Excellent interpersonal, communication, negotiation and influencing skills demonstrated by the ability to engage others
Excellent written and verbal skills
Knowledge of a full range of therapeutic skills and approaches supported by further training in the specialty and management practice
Knowledge of STORM and or ADASTRA telephone and EPJ packages
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
South London and Maudsley NHS Foundation Trust
£51,883 to £58,544 a yearper annum inclusive of HCAs

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