Technical Service Engineer
This role involves providing on-site and remote technical support for advanced robotics systems used in pharmaceutical and biotech environments. The engineer will perform preventative maintenance, troubleshoot complex machinery, and act as a subject matter expert for customers, working closely with R&D, manufacturing, and sales teams. The position includes 24/7 on-call support, diagnostic responsibilities, and extensive training on proprietary systems, with a strong focus on customer satisfaction and problem resolution.