Latest Customer Service Jobs

Field Service Engineer, Medical Diagnostic Systems

Perform on-site installation, maintenance, and repair of advanced medical diagnostic systems in NHS and private laboratories. Provide technical support and troubleshooting for complex laboratory equipment, working closely with lab managers and technicians. The role involves regular weekend work and extensive customer interaction across a diverse range of clinical environments.

TRS Consulting Kirkcaldy, Fife, KY1 1JA, United Kingdom £52,000 pa

Field Service Engineer, Medical Diagnostic Systems

Provide on-site service and repair for advanced medical diagnostic systems in NHS and private laboratories, ensuring minimal downtime and optimal performance. Troubleshoot complex technical issues and deliver customer training, working across diverse clinical environments. Role involves frequent site visits and weekend work as part of a five-day, seven-day schedule.

TRS Consulting Edinburgh, Alba / Scotland, United Kingdom £52,000 pa

Field Service Representative (Hampshire/Dorset area)

This role involves providing frontline technical support for Roche’s diagnostic equipment within NHS pathology laboratories across the Hampshire/Dorset region. The Field Service Representative will perform proactive and reactive maintenance on electro-mechanical systems, troubleshoot technical faults, and minimise equipment downtime using digital tools. Additional responsibilities include delivering training to laboratory staff and participating in customer review meetings, ensuring high standards of service delivery.

Roche United Kingdom

VP, DEVOPS and CMO Digital & Tech

This role involves leading the technology, digital, data, and analytics strategy for GSK’s Development Operations and CMO functions. Responsibilities include integrating clinical, biostatistics, and regulatory systems, driving digital transformation, and ensuring compliance with regulations like IDMP. The role also focuses on leveraging cloud platforms, advanced analytics, and AI to accelerate medicine and vaccine development.

GSK United States

VP, DEVOPS and CMO Digital & Tech

This role involves leading the technology, digital, data, and analytics strategy for GSK’s Development Operations and CMO functions. Responsibilities include integrating clinical, biostatistics, and regulatory systems, driving digital transformation, and ensuring compliance with regulations. The role also focuses on leveraging cloud platforms, advanced analytics, and strategic partnerships to enhance the development of medicines and vaccines.

GSK

Junior Biomedical Engineer

This role involves performing on-site repairs and preventative maintenance on medical equipment within a hospital setting, ensuring compliance with manufacturer guidelines and minimal disruption to clinical operations. The engineer will work closely with clinical teams, manage workloads, and maintain accurate service records. The position supports asset management and requires adherence to strict technical and safety standards.

Focus Resourcing Orpington, London, BR6 0GE, United Kingdom

GLP/GCLP Vendor Oversight and QA Lead (EU)

This role focuses on end-to-end quality oversight of external vendors and suppliers involved in regulated R&D activities, ensuring compliance with GLP, GCP, GMP, and GVP standards. The individual will lead vendor qualification, audit management, quality agreement negotiation, and continuous performance monitoring, while collaborating with cross-functional teams including Clinical, CMC, Safety, and Legal. A key aspect is driving compliance, data integrity (ALCOA+), and continuous improvement across third-party partners through risk-based assessments, CAPA follow-up, and QMS integration.

CSL United Kingdom

On-site Permanent

Warehouse Shift Leader

Warehouse Shift LeaderOur client, a successful and dynamic Pharmaceutical Manufacturing company, is currently seeking a Warehouse Shift Leader.This is a permanent position working full time at the Great Yarmouth site.Hours:Week one* Monday to Thursday 6am to 2pm* Friday 6am to...

Todd Hayes Great Yarmouth, Norfolk, United Kingdom

Project Manager

Manages end-to-end installation projects for diagnostic equipment in healthcare and laboratory settings, coordinating stakeholders, timelines, and deliverables. Focuses on planning, risk management, and cross-functional collaboration to ensure on-time delivery. Works with internal teams, suppliers, and customers to implement technical solutions in a regulated environment.

Industrious Recruitment Milton Keynes, Buckinghamshire, United Kingdom £60,000 pa

Connectivity Specialist

Evolve are partnering with a driven medical device manufacturer who are seeking a Connectivity Specialist to help shape the future of connected healthcare. This is an exciting opportunity to combine technical expertise, customer engagement, and project leadership to deliver innovative...

Evolve Selection Gloucester, Gloucestershire, United Kingdom

Process Development Scientist - Business Development

This role involves engaging with pharmaceutical and biotechnology companies across Europe and North America to understand their process development and manufacturing challenges. The successful candidate will combine technical expertise with commercial skills to build relationships, lead commercial discussions, and contribute to the company's growth and product strategy.

Newton Colmore Spain, United Kingdom €40,000 – €50,000 pa

Senior Quality & Regulatory Manager

This role involves leading the site's Quality Management System and regulatory compliance activities, ensuring alignment with ISO standards and regulatory requirements. You will manage audits, inspections, CAPAs, risk assessments, and continuous improvement initiatives, while also developing and mentoring quality professionals.

HAYS Specialist Recruitment Surrey, United Kingdom

Head of Quality, Pharmaceutical

Lead the quality function in a GMP-regulated pharmaceutical manufacturing environment, overseeing QA, QC, and compliance systems. Drive quality strategy, regulatory readiness, and continuous improvement across operations. Manage audits, inspections, and a high-performing team within a growing organisation.

NMS Recruit Ltd t/a Russell Taylor Group Boothstown, Manchester, M28 1LT, United Kingdom £60,000 – £65,000 pa

On-site Permanent

Innovation, Data & Analytics Team, Senior Data Scientist (AI Lead)

This role involves leading the analytical methodology and evaluation rigor for AI-based workflows within Pfizer's Innovation, Data & Analytics team. The Senior Data Scientist will direct model selection, cohort/segmentation science, and agent decision logic, working closely with engineering and governance teams. The position emphasizes methodological defensibility, cross-functional collaboration, mentorship of junior scientists, and translation of advanced analytics into production-grade AI systems using real-world healthcare data.

Pfizer United States US$162,900 – US$271,500 pa

Innovation, Data & Analytics Team, Senior Data Scientist (AI Lead)

This role involves leading the analytical methodology and evaluation rigor for AI-based workflows within Pfizer's Innovation, Data & Analytics team. The Senior Data Scientist (AI Lead) will design model selection frameworks, define cohort and segmentation strategies using real-world healthcare data, and direct the logic behind agentic decision systems. Collaboration with engineering, governance, and data architecture teams is central, along with mentoring junior scientists and driving innovation in AI/ML applications across the pharmaceutical lifecycle.

Pfizer

Hybrid Permanent