Support technician

Support Technician (Field Service & Manufacturing)

Location: Whiteley (with UK-wide travel)

Salary: Up to £35,000 annually

*Must hold a valid UK driving license*

Overview

We are currently partnering with an innovative and growing company based in Whiteley, who are looking to appoint a hands-on Support Technician to join their expanding team. This is a fantastic opportunity to work at the intersection of field service, manufacturing, and product development, supporting a cutting-edge fleet of instruments while working closely with both customers and internal teams.

The Role

As a Support Technician, you will play a key role in the build, deployment, servicing, and continuous improvement of the company's instrument range. This is a highly varied, field-based role requiring regular UK travel, offering exposure to real-world environments and direct customer interaction.

Key Responsibilities

Commission and install instruments at customer sites across the UK, including delivering user training

Diagnose, troubleshoot, repair, and service equipment

Support the manufacturing process, including instrument builds and completion of detailed build records

Maintain and upgrade the internal instrument fleet, carrying out preventative maintenance

Accurately document service activities, faults, and corrective actions

Provide structured feedback to the R&D team to support product improvements and innovation

Contribute to the development of SOPs, work instructions, test procedures, and service documentation

Manage your own travel schedule and coordinate directly with customers and internal teams

What We're Looking For

Strong hands-on engineering capability with a practical, problem-solving mindset

Minimum 3 years' experience working with electromechanical equipment (ideally PLC-controlled systems)

Previous experience in field service and working within regulated environments

Familiarity with Quality Management Systems (ISO 9001 and/or ISO 13485 preferred)

Excellent communication skills, particularly when working independently on customer sites

Highly organised with strong attention to detail and ability to follow technical instructions

Full UK driving licence and willingness to travel for multi-day assignments

Desirable Experience

Background in medical devices or fluidics systems

Experience supporting product development or collaborating with R&D teams

Exposure to complex instrumentation or advanced electromechanical systems

What's on Offer

Opportunity to work with a forward-thinking, technology-driven organisation. High level of autonomy and variety in your day-to-day role. Exposure to both customers and cutting-edge product development. A collaborative environment where your feedback directly influences product innovation