Scientific Account Coordinator - Pathology Services

Ritz Recruitment
Euston, NW1 2EA, United Kingdom
2 months ago
Applications closed

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Posted
28 Mar 2026 (2 months ago)

Customer Support / Scientific Account Coordinator – Pathology Services

Location: London (Fully On-Site)

Full-Time | 40 hours per week (Mon–Fri + occasional Saturdays)

£30,000

We’re working with a leading pathology company looking to bring in a confident and organised individual to support their client services team. This is a great opportunity for someone with a lab background who enjoys combining technical knowledge with customer-facing work.

The Role

You’ll act as a key point of contact for clients, handling queries and supporting day-to-day service delivery. This includes responding to emails and calls, coordinating requests, and working closely with internal teams to make sure everything runs smoothly.

It’s a fast-paced role where communication and attention to detail are key.

What You’ll Be Doing

Managing client queries via phone and email in a professional and timely manner

Supporting with test requests, results queries, and general service-related issues

Liaising with internal departments to resolve queries and ensure smooth operations

Monitoring and following up on outstanding requests

Delivering a high level of customer service at all times

Essential Requirements

Previous experience working in a laboratory environment as a Medical Laboratory Assistant (MLA) (minimum requirement)

Strong customer service background

Excellent communication skills (both written and verbal)

Confident using email and handling phone-based queries

Good command of the English language

Willing to work fully on-site

Flexible to work occasional Saturdays (approx. 1 per month, with time off in lieu, plus additional cover when needed)

Essential:

Background in science

A degree in Biomedical Science or a related field

What We’re Looking For

Someone approachable, reliable, and organised

A team player who can also work independently

Comfortable working in a busy, service-driven environment

Able to manage multiple tasks and prioritise effectively

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