Quality Engineer

Full job description

Quality Engineer – Orthopaedics / Medical Devices

Location: Surrey, UK

Working Pattern: Hybrid – Mainly remote - 2 Days in the office

Hours: Full Time, Monday–Friday, 37.5 hours per week

Training: Initial training will be fully onsite

We are seeking an experienced Quality Engineer with a background in the orthopaedics or medical devices industry to join a growing SME based in Surrey. This role will focus heavily on quality procedures, complaint handling, internal auditing, and performance reporting within a regulated medical device environment.

The successful candidate will be confident managing customer complaint processes relating to medical instruments and will be comfortable working independently while maintaining a professional, solutions-focused approach.

Key Responsibilities

* Manage and coordinate the customer complaints process for medical instruments and orthopaedic products

* Investigate complaints thoroughly and ensure timely resolution in line with regulatory and company requirements

* Lead and participate in customer complaint review meetings

* Prepare and present complaint trend analysis and performance evaluation reports

* Maintain and improve quality procedures and documentation

* Conduct internal audits and support audit readiness activities

* Liaise with UK and overseas colleagues to ensure effective communication and resolution of quality matters

* Support continuous improvement initiatives within the quality management system

* Ensure compliance with relevant medical device regulations and quality standards

* Work independently with professionalism, initiative, and attention to detail

Candidate RequirementsEssential:

* Previous experience within the orthopaedics or medical device industry

* Proven experience in complaint handling for medical instruments or related products

* Experience conducting internal audits within a regulated environment

* Strong understanding of quality procedures and quality management systems

* Confident leading meetings and presenting performance data and reports

* Excellent communication and interpersonal skills

* Ability to work independently and manage workload effectively

* Professional, friendly, and customer-focused approach

Desirable:

* Experience working within an SME environment

* Knowledge of ISO 13485 and medical device regulatory requirements

* Experience liaising with international teams and stakeholders

Personal Attributes

* Self-motivated and organised

* Calm and confident problem solver

* Professional and approachable manner

* Strong attention to detail

* Positive and collaborative attitude

What’s on Offer

* Hybrid working arrangement with flexibility

* Opportunity to join a supportive and growing SME

* Varied and autonomous role within a specialist medical sector

* Collaborative international working environment

If your application is successful, you will be contact shortly.

The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible.

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