Laboratory Customer Service Role

Are you passionate about delivering excellent customer service?

Do you enjoy working in a fast‑paced environment where accuracy, teamwork, and communication really matter?

My client leading global pathology organisation, supporting healthcare providers with high‑quality diagnostic services worldwide. Due to continued growth, we are looking for a Laboratory Customer Service professional to join our busy service centre based in Central London.

About the Role

This role sits at the heart of our laboratory service operation. You’ll be the main point of contact for patients, GP surgeries, hospitals, laboratories, and internal support teams, ensuring enquiries are handled efficiently, professionally, and with care.

The work is varied and rewarding, combining inbound and outbound telephone calls, electronic communication, and essential administration throughout the day.

Salary: £28,808 per annum.

Key Responsibilities

Providing high‑quality customer support to patients and healthcare professionals

Handling both simple and complex enquiries via phone and electronic channels

Communicating clearly with laboratories, clinicians, and internal departments

Using your science background to explain information in an accessible way

Managing administration tasks accurately alongside a high volume of calls

Ensuring each interaction reflects excellent customer service standards

What We’re Looking For

A Biomedical degree graduate or equivalent which is essential

Experience working in a busy service centre or contact centre environment

Confidence handling high volumes of telephone calls alongside admin work

Excellent verbal and written English communication skills

Ability to prioritise tasks and manage workload effectively

Degree educated, ideally in a science subject (biological sciences particularly beneficial)

Comfortable working as part of a large, collaborative team (around 30 staff)

Proficient in using multiple systems and the Microsoft Office suite

Working Pattern & Location

Full‑time: 40 hours per week

Shifts between 07:00 and 23:00, Monday to Friday

Flexibility required to work:

Saturdays: 07:00–23:00

Sundays: 09:00–18:00

Bank Holidays: 09:00–17:30

Weekend and Bank Holiday shifts are paid as overtime

Hybrid working: office‑based in Central London, with weekends and Bank Holidays worked from home

Why Join Us?

Join a global leader in pathology and diagnostics

Play a vital role supporting healthcare services and patient outcomes

Hybrid working with paid overtime for unsocial hours

Supportive, professional team environment

If you enjoy helping people, thrive in a busy environment, and want to apply your science background in a customer‑focused role, we’d love to hear from you.

Apply now to join our Laboratory Customer Service team