Field-Based Biomedical Application Specialist

Role: Field-Based Biomedical Application Specialist

Location: Newcastle region (QE Gateshead, South Tyneside, Sunderland)

Hours: Monday - Friday

Contract: 12-month contract, Inside IR35

PAYE Rate: £200-£250 per day (excluding holiday pay)

Umbrella Rate: £265.27-£331.59 per day (including holiday pay)

Due to the location, you must be able to drive & have access to a vehicle.

An exciting opportunity has arisen for an experienced Biomedical Scientist or Applications Support Scientist to join a leading global diagnostics organisation as part of their North Technical Services team.

This role provides essential support across chemistry and immunoassay analysers, as well as pre- and post-analytical laboratory solutions. You will play a key part in installation projects, troubleshooting activities, workflow optimisation and ensuring pathology laboratories receive the highest standard of technical support.

Key Responsibilities

As a Product Specialist - Applications, your duties will include:

Delivering training to laboratory scientists and end users
Providing onsite troubleshooting and technical support across multiple hospital sites
Coordinating and resolving customer issues efficiently
Supporting system installations, upgrades, and modifications
Participating in review meetings with laboratory teams
Building and maintaining excellent working relationships with end users
This is a field-based role covering the QE Gateshead, Sunderland, and South Tyneside hospital sites. Requirements

Essential:

Degree in Biomedical Science or a related scientific field
Experience working within an NHS pathology laboratory (minimum 2-3 years)
Hands-on experience with diagnostic analysers (chemistry, immunoassay, haematology, etc.)
Strong technical problem-solving and troubleshooting skills
Ability to deliver user training confidently and clearly
Ability to work independently across several sites
Resilient, adaptable, and comfortable in fast-paced environments
Full UK driving licence

Desirable:

Previous field-based or applications specialist experience
Experience supporting analyser installations or workflow improvements
Knowledge of laboratory quality systems (QC, IQC, UKAS, ISO15189)

Who We're Looking For

Someone who is:

Resilient, proactive, and confident in a customer-facing technical role
Skilled at analysing and resolving complex technical issues
Highly organised, capable of managing travel and workload independently
Motivated by delivering excellent service and exceeding customer expectations
Keen to maintain and develop strong technical knowledge