Location: Central South UK – ideally Bedford, Milton Keynes, Luton or Hertfordshire
Working Pattern: Field Based – UK-wide travel with regular visits to Bedford Head Office
Department: Healthcare – In Vitro Diagnostics (IVD)
About the Role
Our client is looking to recruit an enthusiastic, technically capable and customer-focused Applications Specialist to join their growing Healthcare team.
This is an excellent opportunity for a qualified Biomedical Scientist or an experienced Applications Specialist with a strong understanding of clinical laboratory processes, biological processing and diagnostic analysers to join a specialist healthcare diagnostics business.
The role will focus on supporting the installation, commissioning, training and ongoing technical support of diagnostic analysers and associated reagents used within histopathology, oncology and wider In Vitro Diagnostics (IVD). Particular emphasis will be on specialist oncology testing, including liver cancer and other cancer diagnostic assays used within NHS hospitals, private hospitals and clinical laboratories.
You will train and support Biomedical Scientists, laboratory managers, laboratory users and other healthcare professionals, ensuring they are confident in operating the company's analysers, running reagents and achieving reliable testing performance.
This is a varied, hands-on role combining scientific knowledge, technical troubleshooting, customer training and relationship building. You will be involved in the complete analyser process, from preparation and building the analysers through to QC testing, installation, customer training and ongoing application support.
Key Responsibilities
* Build, prepare and configure diagnostic analysers, undertaking QC testing before installation.
* Install and commission analysers within NHS hospitals, private hospitals, clinics and diagnostic laboratories.
* Deliver product and application training to Biomedical Scientists, laboratory managers and laboratory staff.
* Train customers on analyser operation, reagent preparation, testing procedures and quality control.
* Provide ongoing technical and application support, troubleshooting issues by telephone, email and in person.
* Investigate analyser, reagent and application-related problems, providing practical solutions and escalating complex issues where necessary.
* Support product demonstrations, customer evaluations and the onboarding of new customers.
* Develop strong customer relationships, ensuring customers gain maximum benefit from the company's diagnostic systems.
* Work closely with the IVD Business Unit Manager and Account Managers to support customer retention, product utilisation and reagent sales opportunities.
* Maintain accurate records of customer visits, training and technical support activity.
* Manage your own diary and travel arrangements, covering customers throughout the UK with regular visits to the Bedford Head Office.
About You – Skills & Experience
We are looking for someone who combines excellent scientific and technical knowledge with strong communication skills and a genuine passion for helping customers.
Essential / Highly Desirable Experience:
* A degree in Biomedical Science or a relevant life sciences qualification.
* Ideally HCPC registration as a Biomedical Scientist.
* Previous experience working within a clinical laboratory, ideally histopathology, oncology or clinical diagnostics.
* Strong understanding of biological processing, laboratory workflows and clinical diagnostic procedures.
* Knowledge of clinical analysers, diagnostic equipment and associated reagents.
* Experience of laboratory QC procedures, technical troubleshooting or diagnostic testing.
We would particularly welcome applications from candidates currently working as an Applications Specialist, Applications Scientist, Clinical Applications Specialist or Technical Support Specialist, as well as experienced Biomedical Scientists looking to move into an industry-based role.
Experience within oncology diagnostics, histopathology, cancer testing, IVD equipment or specialist laboratory reagents would be highly advantageous.
Candidates from medical technology and diagnostic businesses such as Randox, BBraun, Lloyds Clinical, KCI and other clinical diagnostic equipment or reagent companies would also be of interest.
Personal Attributes & Skills
* Excellent communication and interpersonal skills, with the confidence to train and engage laboratory professionals at all levels.
* Able to explain complex scientific and technical information clearly and effectively.
* Technically adept, practical and confident in diagnosing and resolving application issues.
* Self-motivated and comfortable working autonomously, managing your own workload and schedule.
* A warm, approachable and personable manner, with the ability to build strong customer relationships.
* An understanding of the patient pathway in cancer diagnosis and treatment, and the importance of accurate diagnostic testing.
* Well organised, methodical and comfortable with extensive UK travel.
Location & Travel
Ideally, the successful candidate will be based in the Central South of England, particularly around Bedford, Milton Keynes, Luton or Hertfordshire.
This is a UK-wide field-based position involving regular customer visits to NHS and private healthcare laboratories, alongside regular travel to the Bedford Head Office.
The Opportunity
This is an exciting opportunity to combine your scientific background and technical expertise with customer training, hands-on analyser installation and specialist oncology diagnostics.
You will play an important role in supporting clinical laboratories, helping healthcare professionals get the best from their diagnostic equipment and contributing to the delivery of reliable testing that supports patient diagnosis and treatment.
If you are a qualified Biomedical Scientist or an experienced Applications Specialist who enjoys working with people, solving technical challenges and sharing your scientific knowledge, we would be delighted to hear from you
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