Account Director / Senior Account Director

Job Title: Customer Account Manager
Job Function: Account Management
Therapy Area/Industry: Diagnostics

Proclinical is seeking a Customer Account Manager focused on enhancing customer experiences and advocating for patient needs. This role involves building long-term commercial relationships and aligning customer goals with product and service offerings during significant changes in the healthcare industry. You will be the primary contact for your assigned customer base, ensuring superior clinical and health-economic outcomes and exceptional customer service.

Build and maintain deep, meaningful commercial relationships with customers.

• Connect customer strategic goals with product and service offerings.
  
• Co-create service delivery plans and manage cross-functional team interventions.
  
• Oversee customer experience throughout the lifecycle in collaboration with stakeholders.
  
  Strong communication, account management, project management, and problem-solving skills.
  
• Good numeracy skills for data analysis and insights (Advanced Excel skills).
  
• Ability to manage complex projects within cross-functional teams.
  
• Professional demeanor with sound judgment and time management skills.
  
• Passionate about quality customer service and delivering value.
  
• Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology, and medical device companies.